We are seeking a Deal Desk Manager to take ownership of our commercial deal process and the software tools that enable it. This is a pivotal role, sitting at the heart of our commercial organisation, working across functions to ensure deals are structured, priced, and positioned to drive both customer satisfaction and business success.The ideal candidate combines technical expertise with commercial insight, acting as a trusted advisor to sales teams and senior leadership while ensuring operational excellence and compliance.
What you’ll do
- Lead and manage our Deal Desk function
- Serve as the primary administrator for our CPQ solution and deal desk tech stack.
- Own and maintain the product catalogue, pricing rules, discount logic, and approval workflows.
- Ensure systems and processes are scalable, efficient, and aligned with business goals.
- Enable seamless quote-to-close processes
- Support sales teams in navigating deal terms, contracting options, and risk considerations.
- Implement process improvements that increase transparency, efficiency, and control.
- Deliver training and enablement on pricing strategy, tools, and policies.
- Partner with commercial leaders
- Advise on deal structure, commercial terms, and negotiation strategies.
- Provide real-time support for complex deals, balancing customer needs with business policies.
- Collaborate with leadership to develop playbooks and guardrails for common deal types.
What you’ll bring
- Proven experience leading and developing a high-performing deal desk or similar function.
- Strong commercial acumen with expertise in pricing and sales strategy.
- Highly proficient in Salesforce, CPQ solutions, and CLMs.
- A results-driven, proactive, and adaptable approach, thriving in fast-paced, high-growth environments.
- Excellent cross-functional communication skills, able to align Sales, Legal, Finance, and Compliance needs.
- A natural curiosity and drive to improve processes and outcomes.
Key relationships
- In this high-impact role, you’ll work closely with:
- Revenue Operations Director and team
- Chief Revenue Officer, New Business, and Account Management leaders
- Sales teams at all levels
- Legal and Finance teams
Our Core Values at ExpanaAt Expana, we take great pride in our core values, which guide our actions and shape our culture:Brilliance: We strive for excellence in everything we do, pushing the boundaries of creativity and innovation to deliver outstanding results.Connected: We believe in the power of collaboration and communication. By fostering strong relationships within our teams and with our partners, we create a supportive environment that drives success.Make a Difference: We are committed to making a positive impact in our industry and community. Our actions reflect our dedication to sustainability, social responsibility, and delivering value to our stakeholders.
Other values such as trust, transparency, creativity, and ownership define our brand and company culture. These qualities are what we seek in our teams as well. Your unique communication style and optimistic vision will inspire harmony with colleagues, customers, and business partners. Your commitment to excellence and strong relationship skills are also valued. Positive energy and strategic skills are key to succeeding at Expana. We value both individual success and collaboration, seeking dynamic team players who think outside the box. Everyone's development is integral to our collective success, so we foster and support each person's strengths and talents.
In return for your hard work and dedication, we offer fantastic rewards. Please note that we operate with an agile working model, allowing for remote work and occasional travel to our offices.
It is important to mention that we use E-Verify with third-party suppliers in our hiring practices to ensure compliance with employment laws.