Job Advert
Role: Customer Service Administrator
Salary: Up to £25,400 per annum
Hours: Monday – Friday 8:30 – 17:00 (37.5 hours per week)
Location: Stonehouse, GL10 3EX – Minimum 3 days in the office
At Gardiner Bros, we believe how we treat people matters. Starting as a small family run business in 1860, we’ve grown into a multi-million-pound partner to over 80 global brands, including Skechers, Crocs, Hush Puppies, Muck Boots along with our own brands Amblers Safety and Cotswold. We are also proud to distribute to some of the UK's Largest Online, Highstreet, and Outdoor retailers – Next, John Lewis, Screwfix, Mole Valley, Cotswold Outdoors, Freemans, JD Williams, Very, and Littlewoods to name a few.
We’re looking for an experienced Customer Service Administrator to join our friendly and fast-paced Customer Services team. This is an exciting opportunity for someone looking for their next career step or a new challenge within a growing business.
What the Customer Service Administrator role entails:
- Dealing with customer calls and emails, helping with questions about orders, deliveries and products.
- Process orders and returns accurately, making sure everything is sent out on time and in the right format.
- Handle invoices, refunds, credits and work with other teams, such as accounts and buying to sort out any issues.
- Work closely with teams across the business to keep things running smoothly and make sure stock and product information is up to date.
- Take care of general admin tasks and help keep everything organised.
What We’re Looking For:
- A friendly, confident communicator who enjoys helping customers
- Good attention to detail and the ability to work under pressure
- Comfortable using Microsoft Office and learning new systems
- A proactive team player who enjoys working in a fast-moving environment
- Experience using Zendesk is desirable but not essential
- Individual with 1-2 years customer service experience in an office environment is desirable but not essential
What you get in return:
- 25 Days annual leave entitlement
- Enhanced maternity and paternity leave
- Generous staff discounts on all brands we supply
- Life Assurance & Company Pension
- Local Gym Membership Discount
- Free Mortgage advice & £0 Broker Fee
- Eyecare Vouchers