Customer Service/ Transport Administrator

UPN
Lichfield, England
Full time
3 weeks ago

UPN provides the most comprehensive range of palletised freight services across the UK and Europe, underpinned by the most advanced technology available within the industry. Established in 2001, UPN prides itself on First Class Travel for palletised freight and has over 100 member depots across the UK and Ireland.

A position has become available for an experienced Customer Service/ Transport Administrator to join our UPN Smart Hub, Fradley Park, Lichfield.

The role involves but not limited to:

· Assisting our member depots and customers with answers to queries, offering transport solutions and providing excellent customer service over the phone and email.

· Chasing PODS for outstanding deliveries.

· Reviewing amendment requests to service and date changes.

· Monitoring depots service performance by reviewing KPI reports.

· Conducting CCTV enquires.

· Adjudicating and providing final outcomes to service revenue adjustments.

· Checking European customs paperwork to ensure compliant with requirements for onward shipping.

The administrator must be able to work professionally and calmly under pressure, as the role involves a quick turnaround in a busy transport environment.

The operational hours of our department are between 7am-6pm Monday to Friday (8 hour shift with one hour lunch in between - 40hr week) The shift patterns are predominantly 8am-5pm or 9am-6pm but occasional cover will be required between the hours of 7am-4pm.

The Administrator would also be required to work Saturday morning (7.30am-11.30am), on a rota basis for an additional rate of pay.

Previous experience within a similar fast paced/ transport setting will be advantageous.

The above job description is not exhaustive but is an indication of the typical duties that need to be delivered by the Administrator. The role will develop as the business evolves and the Administrator will need to react and adapt to the changing nature of the business.

The salary is up to £28,500 per annum depending on experience. Additional rate paid for working Saturday AM.

No previous applicants or recruitment agencies please.

Please note if you do not receive a response to your application within 5 working days, you have not been successful on this occasion.

Job Types: Full-time, Permanent

Pay: Up to £28,500.00 per year

Benefits:

Work Location: In person

Reference ID: Days Operations

Apply
Other Job Recommendations:

Customer Service Administrator

Medacta UK Ltd
Hinckley and Bosworth, England
  • Company pension
  • Free parking
  • On-site parking...
3 weeks ago

Medical Administrator

Cornerstone
Blackburn with Darwen, England
£25,563 - £32,369 a year
Job Summary Medical Administrator As a Medical Administrator at Cornerstone Practice, your main responsibilities will include:...
2 weeks ago

Compliance Administrator

Hamptons
City of London, England
£29,722 - £37,635 a year
We are currently looking for an experienced Compliance Administrator to join our Property Support Hub based in our East London...
2 weeks ago

Administrator - Corporate Services

STATES OF JERSEY
St Albans, England
£24,665 - £31,231 a year
We think that our open and progressive work environment is something to shout about, and we're always looking for talented people...
4 weeks ago

Contracts Administrator

CC Cousins
Kent, England
  • Ensure clients’ Building Fabric Reactive needs are...
  • Coordinate with engineers to ensure materials and job...
3 weeks ago

Call Centre Operator / Administrator

E & S Services (DAR) Limited
Borough of Rossendale, England
  • Triaging jobs and updating our internal job management...
  • Answering and managing customer calls professionally...
3 weeks ago

Service Administrator

Arolite Limited
North Northamptonshire, England
  • Data entry
  • Answering incoming calls
  • Liaising with suppliers...
3 weeks ago

Tesco Colleague - Glasgow Silverburn Extra

Tesco
Glasgow, Scotland
  • Being a colleague in one of our stores means that you will...
  • You will meet great people, learn new things and be part of...
14 hours ago

Post Office Counter Clerk

WHSmith
Hampshire, England
To be employed in this role you must be over the age of 18 and complete a safeguarding check. With a rich heritage and a new name,...
1 day ago

Delivery Driver - AB21

ATA North
Aberdeen City, Scotland
We are looking for reliable and motivated individuals to join our network as self-employed delivery drivers You will be...
1 day ago