Key Responsibilities:
- Answer and manage a high volume of calls professionally
- Resolve customer inquiries and complaints efficiently
- Document call information accurately in the system
- Follow communication scripts and company guidelines
- Provide product or service information to customers
Qualifications:
- High school diploma or equivalent
- Prior experience in a call center is a plus
- Excellent verbal communication and listening skills
- Basic computer and typing proficiency
- Patience and problem-solving skills