Job Advert
Job Purpose:
Responsible for delivering exceptional customer experience specific to Love2shop consumer brands; Park Christmas Savings and Love2shop.co.uk whilst ensuring compliance to all policies, processes and regulations.
This is a fixed term contract role paying £23,810 per annum (minimum wage)
Contract Duration: 18th August 2025 - 31st January 2026
Hours: Monday - Friday 9am - 5pm but overtime will be required from October increasing the hours to 8am - 6pm Monday - Friday and Saturday 9am - 1pm.
You will be in the office in Valley Road, Birkenhead full time for the first 2 weeks and then be required in the office on Wednesday and Thursdays as a minimum.
Essential:
- Agile
- Strong communicator
- Customer focused
- Proven experience within a demanding customer service role
- Proven experience handling customer queries via Telephone, email and web chat
- Problem solver
- Attention to detail
- Competent in the use of Microsoft Office (Word, Excel, Outlook)
- Team player