JOB DESCRIPTION:
As Technical Training Specialist (TTS) for Resideo, you will play a critical role in the success of our global training programs through the Resideo Academy brand.
This position is responsible for delivering technical product training across the Resideo portfolio. This is primarily focused on heating products and hydronic systems but may include coverage across the Resideo portfolio. As well as individual product training, the TTS will be able to deliver training across HVAC industry requirements, together with product applications and solutions.
The TTS will be capable of training across all touch points of the Resideo community. This ranges from our technical installer customer base, as well as sales and internal staff. By applying blended learning, covering multiple training methods will mean the TTS will need to be adaptable, ensuring the right content is delivered to right audience.
The TTS will identify, support and develop new training material applicable to market requirements. This will also include working with project teams introducing new products and solutions, ensuring all necessary training needs are covered.
Working with the local Sales and Technical teams, the TTS will proactively manage the schedule of training events, classes and on-demand requests from other parts of the Resideo business.
The TTS may provide technical field support for products they provide training on. This could involve on-site support consisting of initial installs where needed. The TTS will also provide an escalatory path for front line technical support, which may also require on-site visits as required.
This is a challenging role. It will rely on your ability to build effective relationships across different functional teams. The TTS will be a Resideo Academy brand representative in UK, so you must have a passion for knowledge transfer and education, and able to excite and engage with all our customers.
JOB DUTIES:
- Compile, maintain and deliver technical training courses for internal and external customers covering heating and hydronic products, applications, systems and industry requirements.
- Maintaining an awareness of all emerging HVAC, hydronic products that impact Resideo’s capability to support and maximise business opportunities both now and in the future.
- Identify new areas for training development, in line with sales and industry trends.
- Actively participate in new product testing, evaluations, and launches.
- Provide technical guidance as required to sales and internal technical teams.
- Providing on-site technical support as an escalation path for installs.
- On-site commissioning/system verification of initial security installs as required.
- Work with sales delivering regional training events covering a mix of product and industry training.
- Actively promote Resideo Academy regionally, driving growth, and engagement.
- Work with business leaders to develop a network of college/schools for technical training collaborations.
- Compiling and delivering training courses across the Resideo portfolio as required, for potable water and potentially security systems.
YOU MUST HAVE:
- A dedicated approach to capturing customers training goals and executing plans to meet those goals.
- Experience in effective delivery of technical training to industry professionals, ideally in HVAC systems.
- Creation of technical training course materials, using multiple mediums relevant to audience and objectives
- Ability to effectively communicate through written, verbal, and presentation skills, with multiple levels of stakeholders.
- Good organisational and time management skills, with the ability to manage multiple projects/tasks concurrently.
- Strong communication and interpersonal skills with emphasis on attention to detail.
- Good level of IT literacy, intermediate user of Microsoft Office applications.
- A self-starter, able to work with minimal supervision and collaboratively.
- Enthusiastic and self-motivated.
WE VALUE:
- Experience in heating/boiler installations
- Preferably experience in customer support or business development
- Understanding of Honeywell Home heating controls
- Knowledge, experience of Smart Homes
WHAT’S IN IT FOR YOU:
- Enjoy a competitive salary, excellent company benefits including company car and phone allowance, and pension contributions
- Flexible working facilities
- Career development opportunities within a global organization
- Benefit from industry-specific training and workshops
- Access our top-tier learning and development platform
#LI-FM1
#LI-REMOTE
Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com.
At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
