* Full-time role with excellent benefits for the right experienced professional *
We’re an award-winning heating services provider established as the local heating and cooling specialist in South London and we’re looking for an exceptional Customer Care & Office Admin person to join our new office team.
We‘re looking for a motivated, experienced and proactive young professional to support our daily office operations.
This is a full-time, rewarding role that requires organisational skills, a great customer care persona, excellent telephone manner and great MS Office skills.
This is an exciting role with clear growth potential and an opportunity to join an award-winning team with a difference in the heating and cooling industry that stands out from the crowd!
If you’re an experienced professional in office admin and customer care that takes pride in what they do and enjoys communicating with people, then this role is for you - we’d love to hear from you!
Essential requirements
- Customer Care persona
- Computer savvy with excellent MS Office skills
- Excellent telephone manner & communication skills
- Well-rounded experience in office admin
- Experience in the heating and/or cooling industry preferred
The right candidate will be
- Dedicated to business admin and customer care
- Proactive and keen to support with the handling of our day-to-day operations
- Professional with a strong desire to help people
- Excellent telephone manner and communication skills
- Skilled in using project management software and MS Office
- A focused, motivated individual with a ‘can-do’ attitude
- Organised with great attention to detail
- Courteous and a team player, with professional integrity
We offer:
- Excellent rate, based on skills and experience
- Full PAYE benefits
- Company pension (if eligible)
- Opportunity for long-term development and growth
- Opportunity to learn from the best (we’re an award-winning business)
- Ongoing training and support
The role
- Liaise with our customers (telephone/email) while providing excellent customer service
- Support with all service, repair and maintenance bookings
- Successfully schedule appointments for customers while building value for our business
- General office administration and handling of day-to-day operations, including PO receipting, accounting receipting, and supplier accounts
- Handling customer invoices & payments (inc. billing, facilitating customer payments, expenses tracking, etc…)
- Support the onsite engineering teams with schedule and bookings information
- Daily support the Operations Manager and Business Director
If you’re a heating industry professional with experience in office admin and customer care, then this role is for you - we’d love to hear from you!
Job Type: Full-time
Pay: £22,000.00-£30,000.00 per year
Additional pay:
- Performance bonus
Benefits:
- Company pension
- Employee discount
- Free parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application question(s):
- Do you have a great telephone manner?
- Where are you currently based in London?
- How good are you with Microsoft Office and Excel?
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 2 years (required)
- heating industry: 1 year (preferred)
- office: 2 years (required)
Work Location: In person
Application deadline: 24/06/2025
Reference ID: SLH*CCANEA_JUN2025
