Job Title: Support Hub Officer
Department: Property Services
Term: Permanent, Full Time
Location: Hybrid working – office based 2 days a week and flexibility to work from home.
Salary: Highly competitive, dependant on experience
Help us support Veterans and make a difference!
About us:
Haig Housing is a Veterans’ housing charity with some 1,500 properties in small estates throughout the UK that it lets to ex-Service people and their families. We put people at the centre of everything we do – our beneficiaries and our staff. All our employees can expect to experience a professional and friendly working environment where we deliver to those who need us.
About the role:
Haig are looking for Support Hub Officer within the Property Services Department, who has a good base knowledge of repairs and compliance administration paired with the ability to develop and grow their skillset. You will be a member of a very strong and driven team.
We work hard to develop, manage and maintain a range of affordable, quality housing for veterans. To deliver this we hire people who are passionate, committed and proactive in providing quality services and engaging all our stakeholders. We develop our team to be knowledgeable, self-regulating and highly skilled and reward the value they bring to the business
We expect you to be a self-starter, able to work on your own initiative and live our values. In return, we will provide you with a very competitive package which consists of a generous salary, hybrid working, pension, good holiday allowance, healthcare & life insurance.
What we offer:
In addition to a competitive salary within the range stated above (based on experience), we provide a generous package that includes an excellent company pension, optional private medical insurance, good holiday allowance and ongoing training and professional development.
How to apply:
Applications are by CV and covering letter using the following here (https://system.citrushr.com/Job?uid=yagpbwpajsqmylzqcbst), expressing your suitability to carry out the role. The closing date for applications is Midnight on Sunday 3rd August 2025. Anticipated interview dates will be on 14th and 15th August 2025.
About the jobJob summary
- Receive and respond to property maintenance requests (phone, emails and CRM) as well as raise and follow up orders, deal with all property maintenance enquiries and raise pre- and post-inspections.
- Ensure that the Trust repairs service is customer focussed and the tenants are kept informed at all stages of the maintenance activity.
- Provide clerical and administrative support to other members/teams of the Property Services Department.
- Ensure that data (i.e. asset, budgetary and performance related data) is accurately recorded and reported, and that corrective action is initiated in areas of own responsibility.
- Assist in relation to all property maintenance activities to achieve compliance with all the relevant H&S and Building Safety regulations.
- Ensure that Compliance data/information are regularly audited and kept up to date and entered onto the relevant IT system.
- Provide support in processing invoices as required.
- To record and process all incoming and outgoing electronic and paper correspondence (external and internal).
- Carry out and record customer satisfaction surveys.
- Work collaboratively with internal and external stakeholders to ensure delivering high standard services.
- Carry out initial investigation and wherever possible resolve complaints before they escalate further.
- Undertake any other duties commensurate with the salary of the role.
Person Specification
Qualifications/Education
Essential
- IT literate in Microsoft Office and Outlook
Desirable
- Minimum of five years’ experience in a similar role
Knowledge, Skills & Experience
Essential
- Excellent time management and organisation skills
- Experience in managing complaint and challenging situations
- Customer focused, good communicator with excellent problem solving skills
- Evidence of managing risk efficiently and understanding how to manage the Trust priorities based on risk.
- Proven knowledge and experience in diagnosing day to day repair requests
- Experience in dealing with tenants and contractors
Desirable
- Evidence of delivering value for money
Personal Qualities
Essential
- Dynamic, flexible and innovative, leads change using best practice from other sectors
- Team player who works efficiently with other stakeholders
- Self-motivated, unafraid to challenge and be challenged, lives organisational values
- Able to build relationships, trust & credibility with diverse audiences
- A problem solver, with clear evidence of a proactive, collaborative & agile mindset
Desirable
- Clear identification with charitable purpose and tireless working for beneficiaries
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Work from home
Work Location: Hybrid remote in Victoria
Reference ID: HHT-22072025
