Join Refresco as a Customer Relationship Coordinator and play a vital role in delivering exceptional service to our valued customers. Supporting the Customer Relationship Manager, you'll be at the heart of our supply chain operations—ensuring timely and accurate service level reporting, analysing key trends in forecasts, events, transport, and order patterns to identify opportunities for improvement.
If you're detail-oriented, analytical, and passionate about great customer service, this is your chance to thrive in a dynamic, fast-paced environment at Europe’s leading independent drinks bottler.
Supply Chain Relationship Coordinator
Monday – Thursday 8:30 am – 5 pm and Friday 8:30 am – 4 pm
Hybrid – work 2 days from home
Permanent
Reward & Benefits:
- Annual bonus and pay review
- Early finish on a Friday
- 28 days annual leave plus bank holidays
- Purchase additional holidays taking you to 31 days plus bank holidays
- Life assurance
- Employee referral scheme - earn a bonus for referring your friends or family
- GroceryAid – a support service offering financial, legal, wellbeing and practical support, advice and counselling
- Cheers – a benefits platform offering discounts, free perks, and well-being tools for all employees
- Free onsite parking, and discounted products
Key Responsibilities of the Supply Chain Relationship Coordinator
- Execute daily supply chain activities to meet agreed customer service levels.
- Support the Supply Chain Relationship team to deliver excellent service while meeting cost targets.
- Analyse service level reports to identify trends and recommend improvements.
- Maintain customer scorecards and ensure accurate supply reporting.
- Collaborate with internal teams to ensure data accuracy and consistent communication.
- Prepare for and participate in supply meetings, providing relevant data and insights.
- Contribute to continuous improvement initiatives across the supply chain.
- Support forecasting and stock management for customer activity planning.
About you
The ideal candidate will be a strong team player with a proven ability to build effective working relationships across all levels. They will have a clear customer service focus, demonstrating professionalism and a proactive approach in every interaction. Excellent administrative skills and a sharp attention to detail are essential, along with a confident and professional telephone manner.
About Refresco
Our drinks on every table. That's the Refresco vision. We’re a global business and currently produce 14 billion litres of soft drinks from 78 manufacturing plants in Europe, North America and we've just opened in Australia, and we’re only just getting started. We have grown from just 2 sites in 1999. Our Group Headquarters are based in Rotterdam, Netherlands.
We’re the proud owners of six drinks manufacturing sites within the UK. Our UK business provides a great place to work for over 1,800 employees, who produce private label soft drinks and fruit juices for all the leading UK supermarkets, plus some of the best-known UK drink brands such as Monster Energy, Ocean Spray, and Innocent.
From the purchasing of the raw materials such as fruit juices and CO2, through to the finished product delivered to your table, we cover the full manufacturing cycle for our customers. And, whether it’s packed in cartons, bottles, or cans, we ensure that our products are made to the highest quality standards.
