Controller- Weekend

Job Summary

The role provides a high level of support to the Control and operations of your Service Centre, ensuring a high level of customer service from booking to completion. This position ensures the service provided meets the standards agreed by the Company with its customers. You will always maintain and develop the Sameday operation in line with the changing demands of the business ensuring that all work undertaken adheres to Company policies and procedures.

Responsibilities and Duties

• Allocation of work to Couriers in a fair and transparent manner
• Taking bookings accurately and advising clients of our services
• Implementing and maintaining Service Level Agreements (both client and branch specific)
• Proactively trace and track consignments through to POD and completion, keeping clients and fellow employees informed of any delays or issues
• Always ensure your fleet size is sufficient to service your clients particularly during peak periods - maintain levels and recruit when required
• The proactive monitoring and forward planning of fleet levels, recruitment, and courier documentation to remain compliant
• Ensures dockets are input correctly and in a timely manner, reducing courier and client queries and credit notes
• Ensure all jobs are collected and delivered with agreed timescales
• Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome
• All relevant and overnight and international consignment information and communication is entered onto the system
• Courier pay queries are dealt with effectively and promptly with minimal complaints