Job Title: Service Desk Analyst
Location: Fareham– Due to the nature of our support requirements this is an office-based role.
Hours of support are 0730 – 1800 per week on a split shift, rotated weekly as directed by team lead to cover 37 hours. Example shift patterns will be 0730-1600 & 0930-1800.
Your role
We are looking for an Service Desk Support Technician with a willingness to learn and a keen interest in technology. Your tasks are to maintain service during training at our sites across the country. Your role will involve resolving all IT related issues, providing solutions and fixes where possible and escalating to our 2nd & 3rd line teams as appropriate. You will be required to record failures to IS Service Delivery, working on our Support Works ticketing system to record all aspects/issues and related fixes while ensuring disruption to service is kept to a minimum.
Understanding of IT support and infrastructure, team working. As this is a training role a willingness to learn and progress current knowledge/skills is most important. Tasks to include:
- Understanding of IT support and infrastructure, team working. As this is a training role a willingness to learn and progress current knowledge/skills is most important.
- Assign Service Desk Support Calls as necessary.
- Respond to and complete calls within the timescales laid down in the SLA and in accordance with defined Fujitsu Procedures.
- Produce and maintain records, procedures and other documentation related to the IS Service
- Adhere to all Fujitsu IS Policy documents, including Change & Release, Configuration, and Security etc.
- Monitor of IT Systems and reporting alerts in accordance with Policy.
- Maintain the security of the network services in accordance with the Establishment’s Security
- Operating Orders and current process documentation.
- Knowledge/experience of Windows 10 and 11, Active Directory, ITSM support
This role will require you to become security cleared to a high level. Please visit National security vetting: clearance levels - GOV.UK (www.gov.uk)
Your benefits:
26 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme/ virtual GP
Recruitment process
The recruitment process consists of one / two stages of interviews.
Fujitsu has been recognized as a Disability Confident Leader by the Department of Work and Pensions. This is in recognition of our commitment to recruiting, retaining, and employing people with disabilities. As a Disability Confident Leader, we offer a guaranteed interview to all candidates with disabilities who meet the essential criteria for a role and are experienced at making reasonable adjustments to the recruitment process. Please let me know if you would like further information.
Achieve together
We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this Be Completely You.
We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+.
We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply.
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