Senior Supervisor

At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset , refresh and have fun. We empower our people through togetherness , we give them the chance to shine and unlock their potential, and they fuel our strength and growth.

Are you passionate about food ,drink and service ,want to be part of an award-winning hospitality team- and still make it home for dinner? We are looking for a Senior Supervisor to join our team in London.

Location: EC2M 4UJ

Rate of Pay: £34,000 - 46,000 depending on experience

Working Pattern: Monday - Friday , 40 hours per week

Key Responsibilities:

Food and Service Development

• • Coordinate the entire operation of the restaurant during scheduled shifts.
• Meet and greet customers and be a presence in the restaurant.
• Oversee the table booking system to ensure maximum use of tables.
• Advise customers on menu, describing food choices and food style and making suggestions for wine choice.
• Ensure that the client expectations of food and food service are consistently delivered in line with the CH&CO brand.
• Brief all staff regarding food and service standards to ensure that all services provided are of the highest standards.
• Continually monitor the service and food provided in the restaurant, give feedback to the chefs/ service team and to ensure the food and service is of the highest quality.
• Check stock levels and order supplies.
• Assist in any area of the restaurant when circumstances dictate

Relationship Management and Customer Service

• Act as the first point of reference for all customer comments and concerns and take any necessary action. Where necessary respond to customer complaints and provide service recovery and follow through.
• Actively gain customer feedback and to use the information to improve the food and service offering.
• Work with the Restaurant Manager to ensure the restaurant achieves financial targets.
• Understand and interpret the relevant financial control systems.
• Prepare any necessary reports at the end of each week outlining staff control, food control and sales.

Managing/Developing a Team

• Organise and supervise the shifts of waiting and cleaning staff.
• Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safety standards as set out in the appropriate CH&CO manual.
• Provide induction, initial skills and on the job training for all Front of House staff to ensure the service is delivered in line with client expectations and CH&CO standards.
• Manage and report staff absence, timekeeping, sickness as necessary and provide the information to the relevant department in CH&CO.
• Provide feedback and coaching to any member of staff ensuring that all team members are aware of CH&CO standards and requirements and carry out their jobs to the best of their ability in a timely and efficient manner.

Sales

• Work with the Restaurant Manager to maximise sales at the restaurant
• Maximise sales at the restaurant through effective up selling and marketing promotions.
• To represent the relevant site as necessary at meetings within CH&CO.

Health & Safety

• To keep up to date with all COSHH and HACCP procedures and methods.
• Ensure that all employees adhere to the uniform standards.
• To report any equipment and/or building fabric faults and any hygiene, health and safety hazard to the relevant parties on site and in CH&CO.

Occasional Responsibilities

• Take responsibility for personal development looking for opportunities to expand knowledge of industry trends in food and food service, leadership and management practices
• To attend training courses and attend CH&CO meetings when necessary