Position: Senior Housing Engagement Support Worker
Pay: £14.36 per hour (£28,002.00 per annum)
Location: Norwich
Contract Type: Permanent - Full Time
Hours per week: 37.5 hours
Job Role
Are you passionate about empowering young people and supporting them on their journey to independent living? YMCA Norfolk is looking for a dedicated and experienced Senior Housing Engagement Workers to lead and inspire our Norwich Community Housing team.
Youll support the Housing Manager to lead a team supporting young people in supported housing, creating a safe and inclusive environment where they can grow, gain life skills, and move toward independent living. From managing support plans and tenancy issues to delivering engaging activities and mentoring staff, youll be at the heart of transforming lives.
Key Responsibilities:
- Lead Support Delivery: Develop and oversee personalised support plans, helping young residents build like skills and move toward independent living.
- Team Leadership: Supervise and support Housing Engagement Workers, Relief Workers and Volunteers, ensuring high performance and motivation.
- Housing Management: Address tenancy issues, conduct room or property checks, manage anti-social behaviour, and support income recover and budgeting.
- Safeguarding & Compliance: Uphold safeguarding standards, manage risk, and ensure accurate record-keeping in line with YMCA Norfolk policies.
- Partnership & Communication: Work closely with external agencies and other departments to provide holistic, person-centred support.
Further information can be found at Senior Housing Engagement Worker Job Description
The Organisation
YMCA Norfolk is a great place to work, offering meaningful opportunities to make a difference in the lives of young people. Working at YMCA Norfolk is an opportunity to be a part of an organisation which is challenging, innovative, rewarding and fun! We place young people at the heart of all we do and are committed to building an organisation that is responsive to the needs of young people and our stakeholders.
What youll need to succeed
- Skills: You'll have strong leadership and communication skills and the ability to demonstrate emotional resilience, empathy and a proactive mindset. You'll have a compassionate approach to helping others thrive.
- Experience: You'll have worked with vulnerable people in housing or support settings, and have experience of undertaking needs and risk assessments and support planning.
- Knowledge: Housing legislation and safeguarding practices, as well as an understanding of the benefits system, in particular housing benefit and the welfare reform bill.
- Qualification: GCSEs in Maths and English. Bonus points for housing qualifications, or a willingness to work towards one as and when required.
For more information on this role, please contact [email protected].
Benefits
- Health Care Plan
- 34 days (pro rata) per annum inclusive of Bank and Public Holidays
- An additional day of annual leave (pro rata) awarded after 5 and 10 years of continuous Long Service
- Access to contributory stakeholder pension scheme after 3 months
- Health and wellbeing events and activities
- Family friendly policies
- In service training opportunities and bursaries investing in your development
- Annual staff day and staff awards to celebrate our successes
- Death in service benefit of 2 x annual salary
- Regular line management and support
- Staff discount at Williams Kitchen Café, Explorers Soft Play & Muddy Puddles Nursery
Closing date for applications: 9am on Friday 20th June 2025
Previous applicants need not apply.
We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.
YMCA Norfolk is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to share this commitment. Please note the successful candidate will be required to undertake a Enhanced DBS check prior to starting employment.
Written references will be obtained for the successful candidate that will cover the previous 5 years of employment. The successful candidate will be advised that an offer of employment is subject to us obtaining a minimum of two references which are satisfactory to YMCA Norfolk. Character references may be sought where it is not possible to obtain employment references.
YMCA Norfolk will consider all applications, however this role does not meet the salary requirements for sponsorship.
If you require an alternative method of applying, or documents in a different format, please email our HR Team via [email protected]
