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Senior CRM Manager

Omaze
Full time
3 weeks ago

🏷️ Role: Senior CRM Manager

📝 Reports to: CRM Director

👫 Team: Growth

🌍 Location: Holborn, London

⭐ Hybrid Role: 3 days in the office a week

📝 Contract type: Permanent, full time

Who We Are:

As one of the fastest growing companies in the UK, we’ve redefined how a for-profit business makes a meaningful social impact. As the first to scale in the UK and reach profitability, Omaze has also raised over £80 million for charities and created close to 40 millionaires through its life changing house and prize draws. In addition to working with beloved charities such as British Heart Foundation, Comic Relief, Alzheimer’s Research UK, RSPCA, and more, Omaze is building a business and culture committed to growth and creating significant social impact on a global scale.

Head to Omaze.co.ouk to learn more about our mission.

Why You’ll Love Working at Omaze:

🔑 About The Job

As the Senior Customer Engagement Manager, you will focus on maximising customer lifetime value by driving engagement, retention, and loyalty. Reporting to the CRM Director, you will translate strategic priorities into actionable initiatives, using customer insights to identify growth opportunities. By fostering meaningful relationships and creating a personalised customer experience, you will strengthen brand loyalty, long-term engagement, and revenue.

You will collaborate closely with the BAU Lead and CRM Managers, sharing insights to improve BAU campaigns—spotting opportunities that might otherwise be missed, such as including educational content for users who haven’t yet purchased during a flash draw. You will create new automated campaigns and flows to target specific audiences and behaviours. Additionally, you will lead selected initiatives to boost CRM performance, such as implementing sunsetting policies to protect email reputation or adding countdown timers to drive urgency in emails.

🔧 What You’ll Be Doing:

Customer Journey Mapping & Behavioural Insights

Customer Engagement Strategy

Cross-Functional Collaboration

Reporting & Analysis

Campaign Briefing & Execution

Brief key initiatives and automation projects to Exactius for design, build, and deployment within Klaviyo.

🤩 About You

We actively seek out diversity of thought and experience to drive innovation. We welcome all backgrounds, identities, and perspectives and work hard to ensure that every Omaze employee can bring their authentic self to work at all times.

🙌 What’s In It For You

🔍Our hiring process

Our hiring process may vary between roles, particularly for technical roles where we may incorporate a technical skills/based interview, but as standard you’ll have:

  1. Screening call with one of our in-house Talent Leads
  2. First stage interview with the Hiring Manager
  3. On-site second stage interview with key stakeholders - this could be other managers, peers or Senior team members.
  4. Final stage interview with one of our Execs.

On average, our hiring process takes around 2-3 weeks after your initial screening call.

We hire on a rolling basis, so we’ll close the role when we either a) have enough applications to process or b) have hired someone exceptional to fill the position. You’ll hear from us throughout the process, but if you’ve got any questions, please reach out to us at [email protected]. ⭐

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