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Global CRM Manager

Soho House & Co
City of London, England
Full time
4 days ago

The Role...

The Global CRM Manager will oversee the development and optimisation of our multi-channel member communications to drive member engagement, retention, and revenue growth. You will manage a team of CRM Execs, with whom you will own the end-to-end build and deployment of the global communications calendar across multiple products and markets within our portfolio, leveraging data to create personalised campaigns that align with the Soho House brand values and business goals.

A successful Global CRM Manager will be a strategic thinker and team player with hands-on experience in CRM platforms, email marketing, and consumer segmentation. A proactive self-starter, they must thrive in a fast-paced environment and be up for getting stuck in.  Partnership and collaboration across multiple departments is crucial to manage stakeholders across teams and time zones to deliver projects on deadline.

Reporting to the Global Director of Digital Marketing, you will be part of the Global Marketing and Communications team working across functions, teams and brands as well as understanding how these interact and work with the rest of the Soho House Group.

Main duties…

Requirements

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