Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

If you are passionate about delivering an exquisite service within a 5-star environment, then we would like to hear from you.

ABOUT THE ROLE

The Crystal Moon Lounge Restaurant Director is responsible for overseeing the day-to-day operations of the Crystal Moon Lounge and Garden Restaurant, ensuring an exceptional guest experience that aligns with the luxury standards of the company. This role demands a hands-on approach, focusing on creating a warm, welcoming environment for guests while leading and motivating the team.

The Restaurant Director will uphold and promote the core values of the organization – heart, head, and hands – by being supportive, connected, refined, caring, genuine, positive, focused, creative, and entrepreneurial. They will manage the operational aspects of the restaurant, including service standards, staffing, budgeting, and guest relations, ensuring that every detail meets or exceeds guest expectations.

ABOUT YOU

• Minimum of 5 years of experience in a managerial role within a luxury hotel or fine dining restaurant, with a proven track record of leading high-performing teams.
• Experience in managing restaurant operations, including staff training, guest relations, and financial management.
• Strong background in delivering exceptional guest service and ensuring adherence to high-quality standards.
• Expertise in creating and implementing service standards, staff development, and operational efficiency.
• Ability to manage and resolve guest complaints and ensure guest satisfaction in a luxury environment.
• Prior experience with budgeting, cost control, and maximizing profitability in a high-end restaurant or hospitality setting.
• Proven ability to motivate, lead, and develop a diverse team, fostering a positive, supportive work environment.
• Strong understanding of health, safety, and hygiene regulations as they apply to a restaurant setting.
• Strong communication and interpersonal skills
• A strong desire to learn and develop a career within luxury hospitality
• Good level of written and spoken English
• Flexibility to work varied hours
• Takes pride in own professional grooming
• Ability and resilience to work under pressure and in a fast-paced environment
• Pride and attention to detail in your work
• Confidence & professionalism when interacting with high profile guests
• Degree in Hospitality Management, Culinary Arts, or a related field (preferred).
• Certification in Food Safety, Health and Safety, or equivalent industry-recognized qualifications (preferred).
• Additional training or certifications in luxury service standards, such as LQA or Forbes, would be an asset.
• Fluent in English (additional languages are a plus).

ABOUT CORINTHIA

Corinthia London combines contemporary flair with traditional grandeur. We consider ourselves as London’s magical, grand hotel, intelligently designed for modern life. Situated in the heart of London, the hotel features 279 beautiful bedrooms, including 7 penthouses and 55 suites, elegant restaurants, and bars and the largest, most breath-taking multi award-winning spa in London.

OUR PROMISE TO YOU

We understand what is important to our colleagues and our benefits offering was tailored with this in mind.

• Highly competitive salary
• 29 days paid holidays per annum (inc. bank/public holidays)
• Complimentary dry cleaning of uniform
• Complimentary meals on duty
• Extensive recognition programs and length of service awards
• Enhanced pension entitlement
• Season ticket loan

Our focus is supporting your health and wellbeing and giving you more time with your family and friends by offering:

• Enhanced sick pay
• Private medical
• Eye test vouchers
• Access to Employee health and wellbeing programme
• Mental health and wellbeing workshops
• Discounted Salon, Spa, Food and Beverage and accommodation rates
• Discounted gym membership
• Discounts across our portfolio of international hotels

We will invest in you the same way you do it with us and provide you with access to:

• Learning & Development programmes
• Apprenticeship scheme
• Complimentary English classes
• Corinthia inspired gifts for special occasions
• Enhanced maternity and paternity pay
• Colleague social events

ELIGIBILITY

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

ELIGIBILITY

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK, or be able to acquire such eligibility. Documented evidence of eligibility will be required from candidates as part of the recruitment process.