Reservations Executive

RESERVATIONS EXECUTIVE, RESERVATIONS

39 hours, 5 days per week

We’re looking for a Reservations Executive to join our Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As a Reservations Executive at Mandarin Oriental Hyde Park, London, you will be responsible for:

• Reservation “clean up” on all future bookings: verifying guest preferences, billings and allocation requests.

• Liaising with guests and 3rd party bookers for payment for bookings

• Answering all reservation calls under the LQA and Forbes standards.

• Prioritising and actioning emails on daily basis ensuring 24-hour turnaround time.

• Ensuring all tasks on reservations checklist are adhered to on daily basis.

As a Reservations Executive, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning and evening (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful Reservations Executive candidate, you will have previous experience working in a luxury hospitality environment. You will be a great team player with excellent communication skills, with the ability to multitask and work under pressure.

Our commitment to you:

• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.

• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.

• 3 complimentary nights per year, increasing to 5 with length of service

• Discounted stays at our beautiful properties across the Group

• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals

• 50% F&B & Spa discount

• Complimentary Westfield Healthcare cash plan, children added at no extra cost

• Colleague Experience Stay in-house with breakfast included upon completed probation

• Friends & Family hotel rate and Spa discount

• 1 paid Charity Day per year to dedicate to a charity of your choice

• Season ticket loan & cycle to work scheme

• £750 recruitment referral bonus

• Free meals on duty & uniform dry-cleaning services

• Increased holiday entitlement with Length of Service, up to 33 days off

• Subsidized podiatry sessions with our incredible Bastien pedicurists

• Free Life Insurance benefits whilst in service

• Company pension plan

• Access to Hospitality Action’s Employee Assistance Programme

• Employee Recognition Programmes

• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Mandarin Oriental Hyde Park, London is a proudly certified Global Sustainable Tourism Council (GSTC) hotel. Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set out by the GSTC.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK.