MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
MongoDB is seeking a Manager, Field Operations Executive Support to assist our VP of Customer Success at a senior level and lead a team of 4-5 Executive Assistants. This dual-impact role is ideal for a high-organized, strategic, and people-focussed professional who thrives in dynamic environments and is passionate about operational excellence and team development.
As a player-coach, you’ll provide high-level executive support, prioritizing meetings, fielding time-sensitive requests and managing complex travel, while also serving as a leader and coach to your team. You’ll drive coaching conversations, process improvements, and org-wide priorities that scale the Executive Support function across the business.
To succeed in this role, you’ll need to balance the needs and requirements of multiple stakeholders and be ready to pitch in wherever needed. You should be comfortable engaging with senior executives, navigating ambiguity, and operating with a high level of discretion and autonomy. This is a hybrid position, requiring in-office presence several times per month. Occasional travel may be required to support your executive in planning and executing offsites.
We are looking to speak to candidates who are based in London for our hybrid working model.
Responsibilities of the Executive Assistant
- Provide seamless day-to-day support to the executive, including proactive calendar management, time prioritization, and coordination across time zones
- Think ahead and manage time effectively, anticipating scheduling conflicts, proactively booking a month in advance, and making adjustments to avoid last-minute disruptions
- Coordinate complex domestic and international travel in line with policy, and manage monthly expense reconciliation with accuracy and timeliness
- Partner with the executive on long-term planning and operating rhythms, including goal tracking, meeting preparation, and slide and agenda development
- Track key deliverables and action items to closure with integrity and accountability, escalating blockers when needed and following through without reminders
- Lead the planning and execution of events and offsites, from gathering requirements and securing venues to managing budgets, contracts, and payments
- Build trusted relationships across functions and levels, communicating with professionalism and discretion in support of the executive
- Identify inefficiencies and suggest process improvements that elevate both individual and team performance
- Take ownership of special projects as needed, showing initiative and sound judgment in ambiguous or fast-changing scenarios
Responsibilities of a Manager
- Contributes to and executes on key strategic priorities for the Global Executive Support Team, demonstrating strong ownership, embraces adversity, and is results-oriented
- Demonstrate the ability to recruit, onboard, develop and retain a high performing team. Identifies and nurtures future talent, driving development opportunities and ensuring a strong, sustainable talent pipeline
- Confident in delivering performance expectations and bi-annual performance conversations. Provides regular thoughtful feedback and evaluates their Direct Reports fairly against those expectations. Identifies and nurtures future talent, driving development opportunities and ensuring a strong, sustainable talent pipeline
- Acts as a role model of our values and Leadership Principles to the Global Executive Support Team as well as holding those they manage accountable
- Collaborate with other managers to scale best practices, implement efficient processes, and improve the Executive Support organization
- Partners on headcount planning, team allocation, and resource strategy whilst being resourceful, thinking beyond immediate organizational needs to support broader company goals
- Build trusted relationships with executives, peers, and cross-functional partners, managing up effectively and influencing across levels with clarity and confidence
- Operate with transparency and autonomy, surfacing insights, sharing context, and enabling better strategic decisions across the leadership team
- Seeks out diverse perspectives, encourages different points of view, and welcomes constructive feedback, in order to build trust
Requirements
- 5+ years of experience supporting senior executives or equivalent exposure to executive-level work., or other relevant experience working directly with executives
- At least 1 year of experience managing a team and/or mentoring preferred
- Bachelor’s degree or equivalent professional experience preferred
- Proficient with Google Workspace (Gmail, Calendar, Docs), Microsoft Office Suite, and video conferencing tools (e.g. Zoom). Knowledge of AI tools is a plus
- Proven success managing complex calendars across time zones, with meticulous attention to detail and the ability to anticipate scheduling needs
- Demonstrated ability to plan and manage high-volume domestic and international travel
- Excellent verbal and written communication skills, with the ability to communicate with clarity and professionalism at all levels
- Exercises sound judgment, handles confidential information with discretion, and operates with a high level of integrity
- Highly adaptable and calm under pressure—able to make decisions, reprioritize quickly, and thrive in a fast-paced, dynamic environment
- Collaborative, proactive, and feedback-driven. Is able to take initiative, think creatively, and work independently when needed
- Willingness to work flexible hours to support global stakeholders and executive needs
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
REQ ID: 2263204929
