Permanent
Full time (37 hours per week)
Come make a real difference as our Repairs Administrator (Homes directorate)!
At Two Rivers Housing we believe that everyone should have a warm, safe, affordable home. As a Repairs Administrator you’ll play a vital role in helping us provide this for thousands of families across our communities. You’ll be a key link between our tenants and the repairs teams that find and fix issues in our tenants homes.
What you’ll bring to our team
Building good relationships with our team, tenants and external partners, you’ll keep everyone up to date with important information about repair and maintenance work. Organised and efficient with a keen eye for detail, you’ll take pride in keeping our systems and records accurate and supporting our teams in delivering a great customer experience.
What we’re looking for
Honesty and a focus on doing the right thing for our customers, colleagues, and other stakeholders.
Ability to empathise with a diverse range of customers
A competent written and verbal communicator that can communicate effectively with all stakeholders.
A creative thinker who challenges those around them to think differently and find new solutions.
An excellent eye for detail.
Qualifications
GCSE in English and Maths
Experience in the use of Microsoft, Word, Excel and Teams
Experience in the use of the Active H (MIS), management system would be desirable
Administrative or related qualification would be desirable
INDMED
Trust isn’t a tagline – it’s everything. It’s how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say.
It’s also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with.
We want our tenants to know that we’re here, we care and make them feel at home from the moment they step through the door. It’s not just about having a home – it’s about finding a place to build a life and feel safe while doing so.
And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We’ll help you develop and grow, in a place where you’ll find like-minded people and you can truly be yourself.
Warm, safe, affordable homes are about more than bricks and mortar. It’s a feeling of community, securing and belonging. So, whether you’re a tenant living in one of our homes or a member of the team – when you join the Two Rivers community, you’ll always feel like You’re Home Now.
