As Reception Supervisor, you are a key member of the reception team and play a vital role in supporting the overall success and culture of the clinic. You will lead and motivate a team of reception staff to deliver outstanding service to patients, colleagues, and doctors.
You will assist the Practice Manager in overseeing and engaging your team in the day-to-day running of the Clinic, ensuring a seamless and professional patient journey at every touchpoint.
This is a hands-on role, and you will be expected to run the reception as needed to support business requirements.
Living and demonstrating the TDP values in action is essential in this role, along with taking ownership of your performance using the Clinic Supervisor Competency Framework.
The Ideal Candidate
We are looking for someone with a positive attitude, a can-do approach, and a naturally friendly, approachable, and professional manner. You will be someone who encourages and motivates others, helping to build a strong, cohesive, and supportive team environment.
Experience
- Previous clinical reception and administration experience in a Private or NHS setting
- Previous supervisory or team-leading experience
- Proficient in patient database systems
- Competent with Microsoft Office applications
- Understanding of medical treatments and terminology
- Familiarity with clinical and pricing documentation
We Offer
- Competitive salary and company perks
- Ongoing training and professional development throughout your career at TDP
- 25 days of annual leave (in addition to public holidays)
- Pension contributions
- Discounted dermatology/aesthetic treatments and products
