Managing and directing staff working as professionals in reception Manage training of staff between the various reception functions Managing appointment templates rotas for clinicians and admin staff Ensuring the primary objective of providing excellent levels of patient service permeates the whole team. Managing waiting room activities and interactions Ensuring the smooth running of reception procedures front desk and telephone ensuring adequate levels of staffing, training, and supervising reception staff, helping recruit new staff. Ensuring requests for repeat prescriptions are managed appropriately: and that requests are being managed as expediently as possible. Acting as the primary point of contact in reception for clinicians a provider of service to the clinical team Supporting staff in difficult patient situations Working with and supporting the team and providing a role model for the staff Greeting patients and providing non-clinical patient help and support: similar to customer care in other businesses e.g., hotels and banks: by understanding the range of services on offer, how to use them effectively and guiding patients through their interactions with the practice.

Dealing with all patient enquiries in the reception area and on the telephone including making new and follow-up appointments on the appointments system A full job description is available on request

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