As a Reception Supervisor, you will be responsible for the day-to-day supervision of all reception team members and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and timescales, and reporting to the practice manager as necessary.

Role Responsibilities:

• Ensure that sales targets are set, achieved and improved where appropriate. Encourage upsells, Discovery enrolments and drive for excellencce in audits by incorporating training and quality.
• To have up to date information on daily guest check in and check out, to ensure guest expectations are met.
• To have a good working knowledge of financial procedures – PM accounts, No Shows, Cancellations, Sales Ledgers. Ensure the appropriate back up paperwork is provided for refunds, corrections, transfers and adjustments.
• To have a good working knowledge of how to deal with groups – check list, taking of breakfast/dinner/arrival/departure times, checking group bills.
• To work closely with the other departments to ensure a consistency of communication is maintained.
• To ensure all standard operational procedures are followed by all staff on duty. Provide necessary feedback to team members about service standards and procedures.
• Handle and resolve customer complaints, following through to always ensure the highest level of guest satisfaction.

The Perks of working for The Marylebone Hotel:

• TripAdvisor Incentives
• Generous Service Charge
• Upselling incentives
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and t