We are a passionate, customer-centric business and our goal is to consistently deliver hospitality with excellence, as well as creating a safe, friendly and innovative environment for our guests to enjoy and employees to work in.
Key Responsibilities:
- Role model the company values and behaviours at all times: Hospitality, Passion, Trustworthiness, Excellence, Stewardship, Kindness
- Manage our busy, vibrant guest experience
- Promote the park as the premier holiday destination it has become so widely known for
- Building a successful team that delivers exceptional service
- Coaching and developing team members to exceed our guest, commercial and lifestyle targets
- Create an environment where our guests will want to return to time and time again
- Work closely with the revenue and marketing team, promoting our premium accommodation and facilities both regionally and nationally
- Able to work in a fast paced and full-on environment
- Have a keen eye for detail
- Experience in upmarket holiday accommodation
- Customer service and management experience preferable
- Experience in a role with focus on standards and revenue generation
Team benefits:
- Career progression
- Employee assistance programme
- Team recognition programme
- 25% off food & drink while on all Cove UK parks
- Generous team discount on Holidays to Cove UK parks
- Free use of swimming pools and gyms on all Cove UK parks
- Long service awards and value recognition
- Company events and incentives
- Refer a friend scheme
- Sales referral scheme
- Fabulous location
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