Location: Edinburgh
Grade: C-2
Contract Type: Permanent
Working style: Hybrid 50% home/office based
Closing date: 8th September 2025
We’re hiring a Product Owner (Migrations) to lead the delivery of customer migration initiatives within the UK Customer business unit, part of the Solutions Design & Experience Development team.
This role is central to shaping our proposition strategy and driving improvements across Protection, Pension, and Life services.
You’ll work with cross-functional teams to deliver a clear roadmap, coach analysts, and ensure regulatory compliance, all while enhancing customer outcomes and enabling agile, impactful delivery.
About the role
- Lead the delivery of the customer migration roadmap, ensuring alignment with strategic goals and customer needs.
- Collaborate with cross-functional teams to define, prioritise, and deliver initiatives that enhance proposition value.
- Coach and support Proposition Analysts, fostering agile best practices and professional development.
- Ensure compliance with Consumer Duty and conduct risk requirements across all migration activities.
- Manage stakeholder expectations, communicate progress clearly, and drive business readiness.
- Monitor performance against delivery milestones, budgets, and risk controls to ensure successful outcomes.
About you
- Proven experience in proposition development, ideally within financial services, pensions, or investments.
- Strong leadership and coaching skills, with the ability to guide and develop high-performing teams.
- Excellent communication and stakeholder management skills across all levels of the organisation.
- Demonstrated ability to define and deliver product roadmaps and manage complex initiatives.
- Deep understanding of regulatory requirements, including Consumer Duty and conduct risk.
- Skilled in being the voice of the customer/adviser within large technical programmes, considering impacts and making pragmatic commercial decisions.
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
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