Key Responsibilities Welcoming patients and visitors, managing check-ins, and providing appointment information. Answering phone calls and handling patient inquiries with empathy and professionalism. Scheduling and managing appointments using our system. Processing prescription requests from patients and pharmacies.
Handling patient queries in person, over the phone, and via email. Managing incoming and outgoing correspondence, including emails and letters, with accuracy. Keeping the reception area tidy and ensuring smooth handovers for colleagues. Completing administrative tasks such as patient registrations and updates.
What Youll Bring Excellent communication and interpersonal skills. Strong organizational and time-management abilities. Attention to detail and a high level of accuracy in handling patient information. Confidence in using IT systems and basic office software.
Prior experience in a healthcare or administrative role is desirable but not essential. About us Rosedean House Surgery is a well-established GP practice based in the heart of Liskeard, Cornwall. The building has served the local community since 1874 and is now home to a dedicated team, providing care to approximately 10,000 registered patients. Were proud to continue a long tradition of healthcare in the area, offering high-quality, patient-centred services in a friendly and collaborative environment.
Location: 8 Dean St, Liskeard PL14 4AQ System used: EMIS Why join us? Our Benefits; NHS Pension with 20.6% Employer Contribution 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time) Extra day of leave per year for work anniversary Enhanced Maternity, Maternity/Paternity Support, Adoption pay Special and Significant Event Leave Family friendly employment policies Continued personal and professional development Participation in OMGs refer a friend scheme Internal wellbeing support through OMGs Wellbeing Advisors Employee Assistance Program run by awarding winning Health Assured Eye care scheme free eye test plus a contribution towards glasses Cycle to work scheme Access to NHS Discounts
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