Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. We’re looking for a Part-Time Operations Supervisor to join our ever-evolving SMB Operations team and help us unleash the potential of every business.
What you’ll own as the Operations Supervisor (Part Time):
As part of the SMB Operations Team, you will manage and deliver the process environment to protect production systems critical to the success of the business.
- Delivers an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.
- Develops and recommends tactical and strategic plans for processing operations.
- Selects, trains, develops and leads an efficient and effective processing team.
- Identifies and recommends cost-saving and continuous improvement initiatives within the processing area.
- Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements.
- Develops and implements team standards and procedures that support departmental standards and procedures.
- Develops and executes project plans, budgets and schedules for documentation of work and results.
- Develops, manages and forecasts the budgets for the relevant cost centers.
- Other related duties assigned as needed.
What you’ll bring:
- Knowledge of all processing phases
- Knowledge of processing administration and processing activities and controls
- Knowledge of Worldpay products and systems
- Proficiency in client communication and escalation management
- Knowledge of project management methods and techniques
- Proficiency to effectively supervise, lead and manage staff members
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
- Excellent problem solving, team and time management skills managing multiple deadlines for self and others
- Proficiency in evaluating the performance capabilities of subordinates as well as counsel subordinates in development and/or corrective discipline
- Proficiency in making projections of future expenses based on analysis of cost effectiveness of past expenditures
- Proficiency to operate independently
About the team:
To learn more about our winning teams, check out our world-class teams that own it every day.
What makes a Worldpayer:
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
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You will be responsible for managing the day-to-day performance of a team of 10-15 Worldpayers. The role requires you to be able to inspire a team to deliver SLAs. We are constantly challenging our processes so you will be required to have a drive to continuously improve our people and be creative at pace to influence positive change. You will build and develop positive working relationships with internal and external customers.
Responsibility for the day-to-day performance of the full boarding process for our Corporate customers.
Ensuring all regulatory requirements are met during the onboarding CDD process.
Manage the team against set objectives and predefined SLAs to ensure high levels of output and service to our customers and internal teams.
Plan operational resource to ensure efficiency and that service levels are met on a daily, weekly and monthly basis.
Continually improve skill and capability across the team by delivering effective coaching and development, along with individual feedback via 1-2-1 sessions.
Act as role model to champion the customer and continuously improve our service.
Create an engaging and positive environment to ensure high morale, motivation and support by investing in your team.
Champions operational continuous improvement by working with stakeholders to drive a seamless customer experience.
Review opportunities for improvement in customer data used to validate and verify records.
Coach the team on any training gaps identified and give guidance on errors made.
Manage personal workloads.
Support preparation and deliver manager reports.
Assist in audit and assurance evidence gathering.
Assist in reviewing frameworks, process documentation and training guides.
Stay curious, ask the right questions, and make your mark.
What you bring:
Previous management experience within a similar role.
Confidence and assurance to be able to critique work and provide feedback.
Excellent written and verbal communication skills.
Ability to identify opportunities for process improvements and to challenge the status quo.
Ability to work autonomously along with being a good team member.
Ability to maintain strong relationships with stakeholders at all levels of the organization, ensuring effective communication and alignment.
Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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