Company Overview
4M Portable Buildings hires and sells a wide range of portable buildings including prefabx homes, welfare units, offices, canteens, stores and gatehouses; and runs a successful self-storage division for both domestic and business use. Based in Prees Green, Shropshire, the company celebrated its 30 anniversary in 2023.
4M is part of the Grocott Group, owned by David and Linda Grocott, the former owners of storage and distribution business Grocontinental of Whitchurch. As an employer of 60 colleagues, the Group has become synonymous with providing stable and secure employment and has built a strong reputation for developing and promoting talent within their portfolio of businesses.
Role Summary
We are now recruiting Operations Co-Ordinator work within our Operations Team. Working hours are 08:00am – 5:30pm, Monday to Friday.
What will the role involve?
- Raise and administrate orders for all building rentals and sales. Ensure the timely approval, payment, and accurate system input.
- Ensure the timely and accurate setting up of unit servicing as well as the cancellation as appropriate.
- Support the process associated with the purchasing of portable buildings, including market research, pricing, negotiation, terms of business and payments.
- Responsible for the end-to-end process associated with the hiring out of portable buildings including the customer service, quoting, terms of business and contracts.
- Book the transportation and delivery of hire with sub-contractors, in line with business and customer requirements and expectations.
- Oversee and administrate the process associated with Self Storage ensuring the customer journey is smooth as well as creating a professional and welcoming environment.
- Build and maintain strong customer relationships, ensuring an effective service and repeat custom.
- Act as point of contact for third parties, meeting and greeting customers, advising on questions, and queries, generating and administering paperwork and documentation.
What are we looking?
- 3 years+ experience within a customer service role
- Previous experience in both B2B and B2C sales
- Excellent attention to detail
- Accurate and conscientious
- Ability to communicate effectively & work well under pressure
- Highly organised with a proactive, positive and flexible attitude to their work and tasks.
Pay and benefits are very competitive and will be discussed at the point of interview.
No agencies – thank you.
Job Types: Full-time, Permanent
Work Location: In person
