Company
Fedcap UK (part of The Fedcap Group) is a not-for-profit organisation. Our mission is to improve economic mobility by unlocking opportunities that move the dial for individuals and communities. Internationally, Fedcap has nearly 90 years of experience, supporting over 245,000 people annually to help improve their economic well-being and their quality of life through education, health, employability and economic development practice areas.
Drawing on the experience and scale of the Fedcap Group Fedcap Group, the UK delivers a growing portfolio of programmes, to deliver holistic solutions that meet local and national priorities and empower individuals to thrive.
We deliver leading employability solutions across a range of UK contracts and local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities.
At Fedcap, we embed social value in how we work - from who we hire, to who we partner with, to how we deliver services that create lasting change. Whether that’s supporting a young parent into their first job, helping someone return after time away from work due to health or personal circumstances, or supporting a small business become more inclusive - our mission is to create impact where it matters most.
Delivery Programme – Connect to Work
Subject to contract award, Connect to Work will support Lancashire residents facing barriers to employment, including those with disabilities, health conditions or other challenges. This new government-funded programme, part of the national Get Britain Working strategy, will offer personalised one-to-one guidance from Employment Specialists, rapid job search and sustained in-work support. Participants will benefit from vocational profiling, skills development, access to training and help with workplace adjustments. We will work closely with employers to create inclusive opportunities, ensuring roles match individual strengths and aspirations.
Our community-based approach will build trust, remove barriers and help people secure and thrive in meaningful long-term employment.
Be the guardian of good practice!
As a Fidelity Assurance Officer, you won’t just monitor quality, you’ll help shape it.
Working across our Connect to Work programme, you’ll ensure our delivery stays rooted in the IPS model, a gold-standard, person-centred approach that helps people with health conditions or disabilities into meaningful work.
Through audits, coaching, and feedback, you’ll champion continuous improvement and ensure our support remains consistent, impactful, and aligned with the values that drive us: Kindness, Respect, Integrity, and Innovation.
This isn’t about box-ticking. It’s about making sure our work genuinely changes lives.
Salary: £29,000 - £32,000
Location/travel: This contract will be carried out in: Blackburn, Darwin, Burnley, Pendle & Ribble Valley, therefore the ability to travel across this patch is essential.
What You’ll Do:
- Monitor delivery against IPS fidelity standards and support partners to stay aligned
- Carry out reviews, observations, and case audits — turning insight into action
- Coach teams and embed best practice across services and partners
- Support onboarding, training, and continuous improvement initiatives
- Help prepare for external audits and fidelity reviews
- Keep accurate records and feed into service-wide learning.
Your skills & experience:
- Have the ability to embrace our company values which are Kindness, Respect, Integrity, and Innovation!
- Experience in quality assurance, audit, or contract delivery in employability, health or care.
- Excellent communication and feedback skills
- A values-led mindset, focused on inclusion, purpose, and doing the right thing
- Confidence working across the community with a variety of teams and partners
- Strong organisational skills with attention to detail and consistency.
Desirable
- Strong understanding of IPS or person-centred employment support
Here’s what makes Fedcap a Rewarding Career...
We’re a mission-led organisation with social value at our core. We’ve been trusted for nearly a century to help people with health conditions and disabilities thrive through work. We’re a Disability Confident Leader and proud to be part of a partnership that reflects the communities we serve.
- You’ll make a real impact: Every success story you help write will be felt in homes, workplaces, and communities across the county.
- You’ll work locally: Embedded in the places you know—towns, villages, and rural communities.
- You’ll grow: With access to training, reflective practice, and a national network of likeminded colleagues.
- You’ll be supported: We believe in flexible working & wellbeing check-ins.
- You’ll be part of something bigger: From mental health awareness to inclusive recruitment and sustainable employment, your work contributes to broader change.
At Fedcap, we’re proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance:
- 33 days’ annual leave (including bank holidays) with the option to buy or sell additional days
- £500 annual benefits scheme to spend at over 900 retailers
- Cycle to Work scheme open all year round
- Pension scheme with up to 5% employer match
- Free life assurance worth 4x your salary
- Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family
- Digital gym, mindfulness resources and more
Additional Information
Equity, Diversity & Inclusion
Fedcap Employment is committed to equal opportunities throughout recruitment and selection, in line with our Equity, Diversity and Inclusion policy and the Equality Act 2010. As a Disability Confident Leader, we actively welcome applications from disabled people and will support reasonable adjustments where needed.
We are also proud to support the Armed Forces Covenant, encouraging applications from veterans, reservists, and military families.
INDHP3
Job Type: Full-time
Pay: £30,000.00-£32,000.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Life insurance
- Sick pay
Work Location: On the road
