Job Summary:
We are seeking a dedicated and skilled professional with experience in Occupational Health Operational Support to join our team. As part of the operational support team, you will responsible for efficiently managing various tasks related to case management, health surveillance, client relations, reporting, on-site health program management, and on-site clinic maintenance.
Main Objectives:
As part of the operational support team, you will be responsible for efficiently managing various tasks related to case management, health surveillance, client relations, reporting, on-site health program management, and on-site clinic maintenance.
Key Responsibilities:
Case Management:
- Coordinate and manage occupational health cases, ensuring timely appointments, follow-ups, and effective communication with healthcare professionals.
- Maintain accurate and confidential records of employee health assessments, treatment plans, and medical recommendations.
Health Surveillance:
- Maintain an up-to-date live version of an Employee Exposure Groups report in collaboration with site.
- Organise Health Surveillance programs, offering regular Health Surveillance/Assessment appointments and recall appointments.
- Ensure required yearly compliance achievement.
- Collaborate with medical professionals and the site to minimise DNA rates and ensure high clinics’ utilisation.
Client Relations:
- Serve as the primary point of contact for clients, maintaining positive professional relationships.
- Provide efficient updates on live cases to keep key site contacts up to date.
- Address client inquiries, provide information on services, and ensure exceptional customer service throughout the engagement.
Reporting:
- Prepare comprehensive reports on occupational health metrics, case statistics, Health Surveillance Outcomes, and DNA rates for internal and client review.
- Analyse data to identify trends and provide insights for continuous improvement.
On-site Health Program Management:
- Plan, implement, and manage on-site health programs tailored to clients' specific needs and requirements.
- Collaborate with internal and external stakeholders to ensure successful program execution.
On-site Clinic Maintenance:
- Oversee the maintenance and organisation of on-site health clinics, ensuring a clean, safe, and efficient environment.
- Coordinate clinic supplies, equipment, and inventory management.
Additional Responsibilities & Accountabilities:
- Understand, demonstrate, and promote the Company’s Genetic Code
- Manage confidential data in line with the UK GDPR and Data Security.
- Contribute ideas and suggestions to continuously improve the Customer & Employee Experience
- To comply with Data Protection Legislation and Information Security requirements, such as ISO 27001.
- To ensure commitment to impartiality, confidentiality, integrity, and accessibility of information.
- Adhering to policy, procedure, regulatory, customer and standard requirements relating to quality, information security and environmental management systems.
Requirements & Qualifications:
Essential:
- Proven experience in administration, customer service, client relations or a similar role.
- Strong proactive & organisational Skills
- Crisis Management
- Multitasking
- Excellent communication and interpersonal skills to build and maintain strong client relationships.
- Reporting experience.
- Basic analytical skills
- Proficiency in Microsoft office including Word, Excel, Powerpoint and Outlook
- Ability to identify gaps in own skills and knowledge and request training to promote development.
- Organisational skills- good time management and priority setting
- Exemplary Communication skills and good telephone manner
- Good interpersonal, influencing and presentation skills
Desirable:
- Basic knowledge of clinic maintenance and inventory management to ensure a well-functioning on-site clinic.
- Familiarity with case management processes and medical terminology.
- Ability to prioritise and manage multiple cases efficiently.
Benefits
- Life Assurance (4 x Salary)
- Cash plan
- Aslan
- 25 holidays excluding bank holidays (Increasing to a maximum of 30 days with length of service) (Pro Rata for Part-time employees)
- Enhanced Pension Contribution
- Enhanced Family Leave Policies
- 28 days paid sick leave (pro rata for Part-time employees)
- Cycle to Work Scheme
- Salary Sacrifice Pension
- Opportunities for training and professional growth.
- A supportive work environment within a leading global company.
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancies.
Job Type: Full-time
Pay: Up to £24,750.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Life insurance
- Sick pay
- Work from home
Work Location: Hybrid remote in Gloucestershire GL1 3AJ
