Job Summary:
We are seeking an experienced and motivated Subject Matter Expert (SME) to oversee and support inbound and outbound sales activities within a healthcare environment. The SME will be responsible for guiding a small team of sales agents, ensuring adherence to industry regulations, maintaining quality standards, and achieving performance targets. The ideal candidate should have a strong understanding of healthcare services, sales best practices, and exceptional leadership skills as well as being empathetic and bringing a proactive approach.
Hours: Monday to Friday, 9:00am - 5:00pm
Key Responsibilities:
Sales Support & Strategy:
- Serve as the go-to expert on healthcare products, services, and compliance standards.
- Handle complex sales calls and provide support for escalated customer issues.
- Monitor call quality, customer interactions, and adherence to sales scripts.
- Collaborate with the Operations Manager and the Marketing Manager to develop and refine call strategies and messaging.
Team Supervision:
- Supervise a small team of sales representatives (inbound and outbound).
- Conduct regular coaching, feedback sessions, performance reviews and appraisals.
- Provide training and upskilling opportunities for team members.
- Schedule and monitor daily activities to ensure adequate coverage and efficiency.
Performance & Reporting:
- Track KPIs such as call volume, conversion rates, and customer satisfaction.
- Analyse sales data to identify trends and areas for improvement.
- Create performance reports for management and suggest action plans.
Compliance & Quality Assurance:
- Ensure all interactions comply with company regulations.
- Maintain up-to-date knowledge of products, policies, and industry changes such as price changes and assessment wait times.
- Enforce company policies and procedures to maintain quality standards.
Qualifications:
- 2+ years of experience in a sales or call centre environment, preferably in healthcare however not essential.
- 1+ year of experience in a supervisory or team lead role.
- Strong knowledge of inbound/outbound call centre operations.
- Familiarity with healthcare terminology and regulatory standards, desirable however not essential.
- Excellent communication, coaching, and interpersonal skills.
- Proficiency in CRM and call centre software.
Preferred Attributes:
- Certification in healthcare administration or sales training.
- Strong analytical and problem-solving abilities.
- Proven track record in B2B or B2C Sales
Job Types: Full-time, Permanent
Pay: £29,993.60 per year
Ability to commute/relocate:
- Lincolnshire LN2 2LL: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you require sponsorship?
Experience:
- Sales/Call Centre : 2 years (required)
- Supervising: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
