Who are we?:
Welcome to the world of Better Energy by Project Solar UK, the UK’s largest and most accredited Solar Panel Installer!
Project Solar UK have installed over 45,000 Solar PV and Battery installations nationwide and saved over 150,000 tonnes of carbon, helping to spearhead the clean energy revolution and drive the UK to a carbon neutral future. Our mission is to empower communities with eco-friendly solutions, and we take pride in being a key player in shaping a greener tomorrow.
Role Overview:
As a Maintenance Advisor, you’ll play a key role in ensuring customer satisfaction by providing timely and effective support for renewable energy systems. This is a dynamic, customer-facing role that blends technical understanding with excellent communication and coordination skills.
You’ll be the first point of contact for customers experiencing issues with their systems, helping to diagnose problems, arrange repairs, and guide them through solutions. You’ll work closely with engineers, project managers, and the maintenance team to ensure every issue is resolved efficiently and professionally.
Key Responsibilities:
- Liaise with customers and internal teams to arrange remedial actions
- Handle emergency situations and provide technical support via phone/email
- Maintain CRM records and assist in creating self-help resources
- Attend training and comply with company policies
Requirements:
- Customer service experience (required)
- Technical support experience (preferred)
- Strong communication and organisational skills
- Calm under pressure, professional, and proactive
- Proficient in MS Office
- Driving licence and own car (required)
Benefits:
- Private medical insurance
- 25 days paid holiday
- Career progression and full training
- Discount Platform
- Discounted gym access
- Free on-site parking
Job Types: Full-time, Permanent
Pay: £25,396.80 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
