Logistics Coordinator (Customer Care Associate)
Hybrid - Central London (Full-time, Permanent)
Who We Are
Prinova is a leading global supplier of ingredients and premix manufacturing solutions for the food, beverage and nutrition industries. Prinova holds strategic stocks in 35+ centres around the world to ensure continuity of supply and has liquid and dry premix manufacturing facilities in the UK, China and the USA. Prinova's premix business is underpinned by over 40 years of experience in ingredient sourcing and distribution, servicing customers with global inventories, market expertise, and leading market positions in Vitamins, Amino Acids, Sweeteners, Preservatives, Proteins, Aroma Chemicals, and more.
What does Customer Care Associate mean at Prinova?
The CCA will join a dynamic Logistics & Customer Service team of more than 25 individuals. This team is responsible for managing the daily business operations including warehouses, deliveries to customers, and demand planning.
What’s in it for you?
- Personal growth including training and development opportunities
- Health Cash Plan
- Subsidised gym membership
- Discretionary bonus
What to expect?
- Arranging deliveries to customers from warehouses in UK and EU by road, ferry, and courier
- Liaison with customers, warehouses, and carriers
- Input of correct information onto internal system, to create forward allocations and warehouse instructions.
- Invoicing customers promptly, with correct VAT calculated.
- Preparing shipping documents (warehouse instructions, packing lists, commercial invoices, dangerous goods notes, packaging labels etc.)
- Handling enquiries, complaints and other aspects of customer service as required.
- Monthly stock reconciliations and handling follow-on enquiries from the finance department.
- Handling non-conformances
- Occasional on-site inspection of warehouses
- Processing charges invoices from warehouses, forwarders, and other suppliers
- Project work
- When necessary, due to holiday, medical leave etc., covering for fellow team member’s absences.
- Any other duties at manager’s discretion
Does this sound like you?
- Experience in handling key accounts.
- Experience with any ERP system.
- Proficiency in MS Office applications
- Outstanding business communication skills, both written and verbal
- Commitment to customer service (both internal and external)
- Have enthusiasm for a fast-paced, dynamic environment where products and programs are evolving as the business grows.
Interested? We would love to hear from you.
Submit your CV by clicking apply.
If you have any further questions, or would like to see the full job description, please email us for an informal chat [email protected]
