Woodlands Home & Garden Group
Exciting Opportunity : Logistics Administrator
Working Hours - Monday to Friday (40 hours per week) - Negotiable Start & Finish Times
Starting Salary - £Neg depending on experience
Are you looking for a rewarding role where you can showcase your skills and be part of a fantastic team? Are you an experienced administrator with an eye for detail? We are searching for enthusiastic Logistics Administrator to join our thriving team at Rodley!
About the Role: As a Logistics Administrator you will be responsible for daily processes within the Logistics Department to meet customer delivery targets. You will communicate with and assist the Logistics staff as appropriate. The role is fast paced and involves handling a large amount of information from various internal and external sources. Your ability to work quickly and accurately while meeting targets will be essential for our success.
Key Responsibilities
- Process orders and Schedule daily deliveries with third party transport
- Creation of labels and paperwork to support deliveries.
- Effectively capture driver feedback to resolve any challenges and issues.
- Ensure all PODs are returned and completed in full.
- Manage driver allocation, loading boards, and weekly schedules.
- Work with operations teams to manage changes in demand through planning.
- Ensure administration of customer data and planning is accurate.
- Ensure customer issues are resolved in timely manner.
- Report delivery analysis.
- Appropriately escalate any customer issues.
- Assist retail and trade teams to resolve escalated issues.
- Manage allocation of orders and issues to appropriate third-party groups in a timely manner.
- Respond to all daily third-party inbound communication to ensure deliveries are completed.
- Ensure wider Operations team have the appropriate information to load vehicles on time, and in full.
- Co-ordinate postage of any items required to customers by working with the Supply Chain Team
- Co-ordinate with the Production Team to resolve any product challenges or request.
- Resolve and coordinate issues with third party transport.
Key Performance Indicators:
- Data efficiency and integrity.
- Order / Job accuracy right first time.
- Customer Complaints and Cost of Poor-Quality measure.
- Productivity measure.
- Customer on time Delivery.
- Schedule Adherence.
Why Join Us? We believe in rewarding our employees and creating a positive work environment. Heres what we have to offer:
- 28 days holiday (including bank holidays), with additional days accrued based on length of service
- Holiday purchase scheme allowing you to buy up to 5 extra holiday days each year
- Benefits Policy including generous staff discounts on all DIY store products and garden buildings, Cycle to Work Scheme, discounted Costco card membership.
- Free workwear provided for your comfort and safety
- Overtime opportunities available after 40 hours
- Internal reward & recognition scheme to celebrate your hard work and achievements
- Free Employee Assistance Program for your wellbeing providing free counselling, financial and legal advice
- Annual bonus to reward your dedication
- Personal learning & development opportunities to help you thrive in your career
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Free off-site parking for your convenience
- On-site canteen with free hot drinks to keep you refreshed throughout the day
- A variety of social activities throughout the year to foster a collaborative culture and support our chosen charity.
If youre ready to step into a fulfilling role and be part of a supportive team, we want to hear from you! Please apply with your up-to-date CV and contact details. Successful candidates will need to provide proof of their right to work in the UK and references upon request.
Take the next step in your career and join us in building something great!
