Role Overview
We are looking for a proactive and enthusiastic Junior Customer Support Specialist to join our team. In this role, you will assist in providing high-quality support to customers and clients, helping to resolve enquiries efficiently while ensuring a positive experience.
Key Responsibilities
- Handle customer enquiries via phone, email, or other communication channels.
- Provide accurate information about products, services, and marketing campaigns.
- Assist in resolving customer issues and escalating complex cases to the appropriate teams.
- Maintain customer records and document interactions in the CRM system.
- Support the marketing team by gathering customer feedback to improve services and campaigns.
- Contribute to maintaining a high standard of customer satisfaction.
Requirements
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.
- Positive attitude with a customer-first mindset.
- No prior experience required – full training will be provided.
What We Offer
- Comprehensive training and development opportunities.
- Career progression within a growing marketing company.
- A collaborative and supportive team environment.
- Hands-on experience in customer support and client engagement.
If you’re ready to kickstart your career in customer support and play a vital role in enhancing client relationships, apply now and help us shape the future of customer experience!
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Manchester M2 (required)
Work Location: In person
Application deadline: 14/09/2025
Expected start date: 15/09/2025
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