About the Role
We are looking for a friendly and proactive Junior Customer Service Operator to join our marketing team. In this role, you will be the first point of contact for clients and customers, handling enquiries, providing support, and ensuring a positive experience. This is a fantastic opportunity to start your career in a fast-paced marketing environment and develop valuable communication and problem-solving skills.
Key Responsibilities
- Respond promptly and professionally to incoming customer enquiries via phone, email, and live chat
- Assist clients with information about our marketing services, campaigns, and products
- Log and track customer interactions accurately using CRM systems
- Collaborate with the marketing and sales teams to relay customer feedback and resolve issues efficiently
- Support the team with administrative tasks related to customer service operations
- Maintain a positive and helpful attitude to build strong client relationships
- Escalate complex enquiries to senior team members when necessary
Skills and Qualifications
- Excellent verbal and written communication skills
- Friendly, patient, and customer-focused approach
- Ability to multitask and manage time effectively in a busy environment
- Basic computer skills and familiarity with CRM software or willingness to learn
- Strong problem-solving skills and attention to detail
- Previous experience in customer service or call centre environments is a plus but not essential
What We Offer
- Full training and ongoing support
- A supportive and collaborative team culture
- Opportunity to develop your career within the marketing industry
Ready to kick-start your marketing career?
If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Leeds LS1 2PW (required)
Work Location: In person
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