Role Overview
We are looking for a Junior Customer Service Operator to join our team. You will be the first point of contact for clients and prospects, handling enquiries, providing support, and ensuring a positive experience with our services. This is a great opportunity for someone starting their career in marketing and customer service.
Key Responsibilities
- Respond to inbound calls, emails, and messages from clients and prospects.
- Provide clear and professional information about our marketing services.
- Assist in resolving client queries efficiently and courteously.
- Maintain accurate records of interactions in the CRM system.
- Work closely with the marketing and sales teams to support campaigns.
- Contribute to meeting team targets and ensuring client satisfaction.
Skills & Qualities
- Excellent communication and interpersonal skills.
- Friendly, approachable, and customer-focused attitude.
- Ability to remain calm and professional under pressure.
- Strong organisational skills and attention to detail.
- Willingness to learn and develop in a fast-paced marketing environment.
- Basic computer skills and familiarity with CRM software is a plus.
What We Offer
- Hands-on experience in customer service within the marketing industry.
- Opportunities for growth and career development.
- Supportive team environment with training and mentoring.
- Exposure to marketing campaigns and client interactions.
Ready to kick-start your marketing career?
If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Sabbatical
- Sick pay
Work Location: In person
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