Job Overview
As a Junior Customer Service Associate, you will be a key point of contact between our company, clients, and customers. You will support the customer service team by handling enquiries, resolving issues, and providing excellent service to ensure client satisfaction.
Key Responsibilities
- Respond promptly and professionally to customer enquiries via phone, email, and chat.
- Assist in resolving client concerns and complaints efficiently.
- Provide information about marketing campaigns, services, and company policies.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with the marketing and sales teams to support client needs.
- Help process orders, bookings, and service requests where necessary.
- Contribute to continuous improvement of customer service processes.
- Uphold company values and deliver a positive experience to all clients and customers.
Skills & Qualifications
- Excellent verbal and written communication skills.
- Strong interpersonal skills and a customer-focused attitude.
- Ability to multitask and work well under pressure.
- Basic knowledge of marketing or a keen interest in the field is advantageous.
- Proficient with Microsoft Office and CRM software (training provided if needed).
- Team player with a proactive approach to problem-solving.
- Previous experience in customer service is a plus but not essential.
Why Join Us?
- Gain valuable experience in the marketing industry.
- Work in a friendly and supportive team environment.
- Opportunity to develop your skills and grow your career.
- Comprehensive training and ongoing support.
Ready to kick-start your marketing career?
If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- England, LS13 4NT (required)
Work Location: In person
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