Role Overview
We are seeking a motivated Junior Customer Service Advisor to join our team. In this role, you will be the first point of contact for clients and prospects, providing excellent service while supporting our marketing initiatives. This is a fantastic opportunity to gain hands-on experience in customer service within a marketing-focused environment.
Key Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat.
- Provide accurate information about services, promotions, and campaigns.
- Resolve client queries efficiently while maintaining high levels of customer satisfaction.
- Support the marketing team with campaign-related customer communications.
- Maintain and update customer records and report feedback to the team.
- Collaborate with colleagues to ensure seamless service delivery and process improvement.
Requirements
- Strong verbal and written communication skills.
- Friendly, professional, and customer-focused approach.
- Ability to work well in a team and adapt to a fast-paced environment.
- Basic understanding of marketing and brand promotion is an advantage.
- Previous customer service or call centre experience is desirable but not essential.
- Enthusiasm to learn and grow within a marketing environment.
What We Offer
- Hands-on training and mentorship from experienced professionals.
- Exposure to marketing campaigns and brand communications.
- Opportunities for career progression within customer service and marketing roles.
- A supportive, collaborative, and energetic work environment.
If you’re ready to kick-start your career in marketing and customer service, apply now and help us deliver outstanding client experiences!
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Liverpool L1 0BP (required)
Work Location: In person
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