Housing - Managing Agent
Inclusion Housing is a social enterprise company with a national reach and substantive growth programme. Our mission is to provide flexible, innovative housing solutions and life opportunities in partnership with others to work with and on behalf of vulnerable people
To be the leading health & social care landlord for vulnerable adults’ is Inclusion Housing’s vision. Our Managing Agents would not only assist us in achieving this vision but will play a fundamental part in growing and developing the business over the coming years. This is a full-time role 35 hours per week.
· 25 days paid annual leave plus bank holidays
· Salary: circa. £28,500 per year
· This role is subject to a DBS check
· Location: Homebased with travel covering Leicester and the surrounding area. (not restricted to / subject to change)
· Provisional interview date via Teams
Key relationships:
External: Business partners, health commissioners, care and support providers and other housing providers in the region.
Internal: The Executive Team and wider staff team, residents and the community.
Job Purpose
You will manage a patch / portfolio of properties and deliver holistic housing services, by working alongside, and in partnership with care and support providers, health agencies and organisations who may be providing services within the building.
including:
- Review of tenants at referral stage / regard for risk . compatibility and eligibility
- Tenancy sign ups
- Housing benefit application
- Regular scheme and tenant visits
- checking on arrears position, engaging with appointees and deputies as deemed appropriate
- Repairs escalations
- A regard for safeguarding
- Management of Anti-Social Behaviour
- Establishing and managing facilities contracts
- Ensuring empty properties are ready to let and work in partnership to reduce voids
- Deliver our HomeLife projects to improve tenant and scheme wide wellbeing
- Monitor tenant satisfaction and ensure effective and meaningful consultation on key business reviews.
- Develop and maintain a productive working relationship with the care and support providers, ensuring responsibilities are understood and that issues are addressed appropriately so that tenants can maintain their tenancies
- Meet regularly / as required with the care and support team to allow effective communication between housing and support services. Maintain records in the form of a scheme record sheet to enable sharing of relevant information between shifts
- Provide other verbal and written reports as required
Visit tenants every 2 weeks in their own home to ensure the provision of housing related support, deliver effective partnership working and relationship management along with an excellent level of customer care to all tenants, support teams, family members, visitors and stakeholders living in or visiting the schemes, to include:
- Safety and security of the properties through regular / monthly scheme inspections
- Effective partnership working with support team, commissioning, Local Authorities, Housing Benefit departments
- Ensuring adequate compliance, repair and safety the properties
- Arranging rent collections / to ensure tenants do not fall into arrears or financial distress
- Signposting to enable tenants to gain expert advise or access community services, such as local mental health and other disability networks and forums
- Ensure the accommodation and support remain suitable to meet needs and provide support for move on where required
- Liaise with relevant authorities such as fire, environmental and police services to ensure the service is running appropriately
- Liaise with other agencies and where required / by exception represent Inclusion at Multi-Disciplinary Team meetings and other vital meetings
- Review incoming tenants and arrange tenancy documentation, having a regard for compatibility, safety and security of scheme / other tenants and other risks
- Ensuring Inclusions duty of care is maintained is respect of safeguarding and compliance
- Provide rent and service charge account management with an emphasis upon supporting the tenant with benefit applications and advice
- Provide accurate advice and offer referrals to a reputable external advisor
- Liaise with benefit agencies on behalf of tenants
- Manage the scheme finances and budgets in accordance with financial policies and within targeted budgets
- Request and receive quotes from contractors for service contracts, such as garden maintenance, window cleaning and communal cleaning arrangements
- Contribute to the service charge and rent review each year
- Respond appropriately to emergency repair requests
- Assist in the planning and implementation of the planned maintenance programme with the property team
- Assist in developing Scheme Action Plans
- Monitor contractors performance in relation to such matters as responsiveness, quality of work and respect for the needs of the vulnerable client group
- Complete and maintain accurate records and documentation in relation to maintenance issues
- Assist in the annual review of service contracts
- Responsible for own Health and Safety and ensuring a safe working environment for colleagues
- Maintain all appropriate logs
- Complete annual risk assessment
- Recruit, select and supervise all facilities contractors for services provided to the communal areas
- Establish good working relationships with head office and other colleagues
- Attend and contributes to meetings / seminars as required
- Complete relevant training required for the position and on-going training as appropriate
- Actively encourage and support a Tenants’ Association
- Support and develop tenant participation within the scheme
- Continually seek tenants feedback and engage with ongoing consultation
- Promote the use of the communal facilities and garden
- Promote, respect and uphold the dignity of tenants at all times
- Any other duties required in line with the role and level of this post
- Facilitate new developments into management with property and business teams
Person specification – Managing Agent
Knowledge and experience
- Experience and knowledge of an operations/customer service
- A track record in performance management and customer excellence
- An understanding of facilities/housing management.
- Experience of working in partnership
- Commercial acumen, able to translate plans into outcomes
- An understanding of supported living for vulnerable individuals
- An understanding of housing allowance/benefit
- Full Driving Licence and access to a car
- Acts with integrity, is accountable and actively promotes and supports the vision and values of the organisation.
- Excellent communication and interpersonal skills, with an approachable and engaging style.
- A willingness to occasionally attend resident and other meetings outside normal office hours and away from normal place of work
- Commitment to providing a high quality service to colleagues, external clients, tenants and residents
- Understanding of and commitment to Equal Opportunities and Diversity
- Commitment to social housing
- A credible and resilient employee who is able to rely on their own judgement in making effective decisions.
- Able to give advice to others (customer and partners) and be accountable for that advice.
- Champions excellent services.
- Actively leads by example and is a strong role model and ambassador for the organisation.
- Highly numerate and IT literate. Able to champion the optimisation of the use of IT and other new technology.
- Willingness to work flexibly
- Able to operate independently with minimal supervision to a high standard
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Job Types: Full-time, Permanent
Pay: £28,500.00 per year
Application question(s):
- Do you have a current and valid driving licence?
- Do you have regular access to a vehicle to carry out this role?
Work Location: On the road
