About Sage Homes
Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.
Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country.
We have invested more than £3 billion into high-quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has got us to where we are today and will enable future sustainable growth.
About the role:
We're looking for a Housing Coordinator to join Sage Homes and support the delivery of high-quality, customer-focused housing services. In this varied role, you'll handle enquiries, maintain accurate records, support building safety, and provide essential admin support across our Housing Operations teams. It's a great opportunity to develop your skills, work collaboratively, and make a real impact in a fast-paced environment.
This role is based at our Northampton office 3 days per week and if required 2 days from home.
- Act as the first point of contact for housing operations enquiries, managing triage and responding or redirecting queries appropriately.
- Maintain accurate records in Sage's CRM, support general admin tasks, and ensure efficient case and document management.
- Track KPIs and case data, generate reports, and support the Head of Housing Operations in identifying performance improvements.
- Assist with tenancy reviews, mutual exchanges, and customer communications, ensuring records are updated and accessible formats are used.
- Lead on admin tasks such as repairs, inspections, and contractor coordination to maintain safe and well-managed housing blocks.
- Contribute to team development, onboarding, audits, and service enhancements through collaboration and continuous improvement initiatives.
About you
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Proven experience in administrative or customer service roles, ideally within social housing or a similar service-oriented environment.
Solid understanding of housing management principles, tenancy processes, and relevant legislation such as the Housing Act 1985 and Localism Act 2011.
Skilled in using CRM systems, housing databases, and Microsoft Office applications—especially Excel—for data analysis and reporting.
Excellent written and verbal communication abilities, with confidence in engaging diverse audiences including customers and stakeholders.
Strong organisational skills with the ability to manage multiple tasks, prioritise effectively, and maintain accurate records in a fast-paced setting.
Familiarity with housing regulations, data protection standards, and best practices in record-keeping and service delivery.
We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.
Culture and benefits:
At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast-paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.
To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:
- 25 days holiday, and an additional day for every year's service (up to five years)
- Annual discretionary bonus scheme
- A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
- Study support package, helping you achieve your personal and professional development ambitions
- Workplace Pension - matching personal contributions up to 5%
- Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
- Electric car scheme, enabling you to rent a brand-new electric car at low-cost payments
- Wellbeing support through MyndUp
- Two days' paid volunteering leave a year, allowing you to support causes you care about
- Charity fundraising support, with match-funding up to £1,000 for good causes
We believe that investing in our people is key to our success. Our benefits are designed to support your well-being, professional growth, and work-life balance, ensuring you feel valued and empowered to make a difference every day.
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