Housing Digital Assistance Officer

Full Time / 37 Hours Per Week / Fixed Term for 6 months with possibility of extension up to 12 months

Join us to be part of our fantastic repairs and maintenance team.

Our aim is to achieve ‘right first time’ service to all customers across Leicester. We triage reported repairs, plan, and coordinate day to day repairs and maintenance activities in council and leasehold properties. Liaising with customers and repairs and maintenance staff, we coordinate daily repairs and tasks, to ensure productivity is maximised. With our services now online via an online housing portal, we can keep our customers updated with the progress of their jobs, ensuring they remain at the forefront of the service.

This is a full-time, fixed term post, working 37 hours per week from Monday to Friday. We offer hybrid working, so you’ll have the flexibility to work from home and offices across the city. We can offer flexible working patterns, however there will be a requirement to work outside of normal working hours including evenings and weekends to meet the business needs. These hours would be agreed in advance and implemented on a rota basis.

What you’ll be doing

Reporting to a Housing Team Leader, you’ll be part of a supportive team of both Planners and Craft workforce. You’ll oversee the mobile repairs appointment system and plan a range of repairs & maintenance tasks in occupied and empty properties. You’ll liaise with customers and carry out remote triage survey calls on the housing online system. You’ll agree suitable appointments, and order materials to enable the work to be completed by one of our craft operatives. You’ll be responsible for keeping our customers updated, both over the phone and via the online portal throughout the repairs journey.

What you’ll need

Combining your excellent customer service skills and knowledge of general housing maintenance, will enable you to thrive in this role. Assertive, forward thinking with strong planning and problem-solving skills, you’ll be able to prioritise repairs and resolve situations in an efficient manner. An excellent communicator, you’ll be able to liaise with people effectively, providing a professional service to our customers. You’ll have proficient IT skills, to be able to use standard and non-standard software. Self-motivated, you’ll be able to work on own initiative as well as part of a team to meet objectives and targets.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate. For an illustrative value of your benefits package, take a look at out benefits calculator.

Join us

We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.

For a chat about this post, please feel free to contact Victoria Forrest-Smith on 0116 454 3043 or email [email protected]

Assessment/interviews will take place on week commencing Monday 25th August 2025