Housing Options Assistant

JOB TITLE Housing Options Assistant
POST NUMBER 014666
WEEKLY WORKING HOURS 37
SALARY RANGE £30,024 - £32,597pa – pro rata for hours worked
TYPE OF CONTRACT Fixed term (12 months)
LOCATION Stevenage

ABOUT THE ROLE
This is an opportunity to join the busy Housing Options Team. The role of a Housing Options Assistant involves carrying out initial assessments and triage of new applications, being the first port of call for all approaches into the service and providing customers with in depth housing advice with a strong focus on preventing homelessness.
A DBS check and a Values Based Interview will be carried out for this post

ABOUT YOU
The successful candidate will have

• The ability to work on your own initiative and flexibility in dealing with varying workloads.
• Ability to manage demand for housing by dealing with customer expectations while offering advice and assistance and housing options, delivering the most appropriate resolution to their housing need, preventing homelessness wherever possible.
• You will have effective communication and negotiation skills who can engage with customers in a demanding environment in order to find solutions.

OUR BENEFITS

• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

HOW TO APPLY


For an informal discussion about this role please contact

Name Carmel Traynor
Job Title Review Officer
Phone Number 01438 242242
Email [email protected]

Closing date for receipt of applications: Sunday 17 August 2025
Interviews will be held week commencing: Monday 25 August 2025

Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board

Stevenage Borough Council is committed to Equal Opportunities for All.