Hot Food Expert

Hot Food Expert for our ONGGI Franchise Kiosk in Bath - 3 Month Contract (FTC)

Location: Bath ONGGI (Waitrose)

Hours: 12:00PM – 9:00PM (Shift-based)

Salary: £13.50

Reports to: Business Owner

Overview:
We’re looking for a passionate and driven Hot Food Chef to join our team, playing a key role in the preparation of high-quality hot and cold dishes, working closely with third-party delivery platforms, and helping drive sales. This is a customer-focused, fast-paced role that blends culinary skills with operational awareness and commercial insight.

Key Responsibilities:
Hot Food & Cold Production:

• Prepare and cook a variety of hot food dishes to a high standard, consistently meeting food safety and quality guidelines.
  
• Support the production and presentation of cold food items, including salads, sushi, or grab-and-go offerings.

• Ensure all recipes are followed accurately and portion control is maintained.

• Maintain exceptional cleanliness and hygiene across food preparation and storage areas.

Delivery Platform Coordination:

• Work in sync with delivery partners (e.g., Deliveroo, Uber Eats, Just Eat) to ensure seamless, on-time order fulfilment.

• Monitor orders, adjust prep based on volume fluctuations, and ensure dishes meet spec and brand standards every time.

• Collaborate with front-of-house/delivery liaison team to minimise delays and improve service scores.

Sales & Performance Focus:

• Contribute to the development and execution of new menu items that increase customer satisfaction and sales.

• Help drive kitchen efficiencies to reduce waste and improve margins.

• Take an active role in identifying trends in delivery sales and customer preferences.

• Maintain daily logs of food output, customer ratings, and prep levels to report back on sales performance.

Teamwork & Culture:

• Work collaboratively with other chefs and kitchen assistants to ensure smooth service.

• Help train new team members and uphold a culture of quality, speed, and accountability.

• Communicate clearly with the team during busy shifts to manage priorities.

Requirements:

• Proven experience in a similar hot kitchen role, ideally within a delivery-focused environment.

• Understand how QSR works.

• Good understanding of food hygiene, allergens, and health & safety regulations.

• Confident using kitchen tech and delivery platform interfaces.

• Passionate about food, presentation, and customer satisfaction.

• Ability to work evening and weekend shifts as required.