We are looking for a Funeral Arranger for our Greasby branch. Previous experience in the funeral industry is preferred, but not essential. Training will be provided to the right candidate who is committed to joining this rewarding profession.
Hours: Full-time position, Monday – Friday, 9.00 am – 5.00 pm, with 30-minute lunch break
Hourly rate: £12.75 - £13.65 depending upon experience
Benefits:
- Pension contributions of 5%
- 28 days annual leave (inclusive of Bank Holidays) which increases with length of service
- Medicash cash plan after 12 months of employment
- Life Assurance policy after 12 months of employment
What does the role involve?
As a Funeral Arranger you will be required to arrange funerals plus assist in all administrative tasks as required. You will ensure that funerals meet the requirements of the client and are compliant with the company’s policies and procedures and the National Association of Funeral Director’s (NAFD) Funeral Director Code.
Role responsibilities:
- You will be the main point of contact for clients arranging a funeral, providing support and guidance.
- You will help clients understand the products and services available to them ensuring their individual needs are met whilst considering their budget, whether this be for an at-need funeral or a pre-paid funeral plan.
- You will complete all paperwork relevant to the funerals you arrange including statutory paperwork for crematoriums and cemeteries, along with letters and estimates for clients. All paperwork must be completed accurately and on time.
- You will hand over detailed instructions to the allocated Funeral Director who will conduct the funerals you have arranged.
- You will be expected to arrange pre-paid funeral plans in line with Financial Conduct Authority (FCA) regulation.
- You will perform reception duties at your branch including answering the telephone and emails, welcoming clients and showing clients through to the chapel of rest.
- You will maintain an accurate record of any cash received at branch whether this be a funeral payment or charitable donation.
- You will ensure your branch is kept clean and tidy, maintaining the high standards and immaculate presentation that we expect from all our branches.
- You will promote the business within the local community.
We are looking for:
- Someone with strong organisational skills who can manage multiple tasks efficiently.
- Someone who is compassionate and enjoys helping others.
- Someone who is confident and has strong communication skills.
- Someone who is computer literate with the ability to learn how to use bespoke software.
Job Type: Full-time
Pay: £12.75-£13.65 per hour
Benefits:
- Company pension
Work Location: In person
