Food and Beverage Assistants (Waiter/Waitress)
PERMANENT POSITION
Salary up to £27040
40 Hours per week (shift work including mornings, evenings, weekends and Bank Holidays, with no split shifts)
About Phyllis Court Club
Phyllis Court has excellent facilities, superb cuisines and wines, relaxing riverside accommodation and friendly staff. Phyllis Court truly is a Club for all Members.
As a Food and Beverage Assistant you will be responsible for ensuring our Members receive a warm and friendly welcome and any queries are dealt with in an efficient and professional manner. You will be expected to deliver exceptional service to both Club Members and Guests alike, keeping good cleanliness, and health & safety to the front of all you do.
This is a great opportunity for someone who is serious about being part of a team that creates excellent quality experiences for our members and has a strong teamwork ethos.
Your responsibilities as a Food & Beverage Assistant
- Assist with room set ups, table clearing, food delivery, beverage preparation and delivery.
- Train on and build food and beverage knowledge to know and understand the menus and offer food, wine, and beverage suggestions.
- Complete all assigned training within timeframes given.
- Keep Member and work areas clean with a Clean As You Go standard adherence.
- Keep work area well stocked at beginning and end of shift.
- Support a strong collaborative team environment maintaining friendly positive behaviour with Colleagues and Members.
- Be responsible for ensuring the day-to-day maintenance of all equipment used and report issues.
- Maintain a clean and well-groomed appearance, keeping to the uniform standards as given.
- Be aware of the need to observe Health and Safety regulations and advise management of any irregularities.
- Complete any other reasonable task as requested.
- Be confident with good listening skills.
- Ensure that all of the above duties are completed within our Customer Service values at all times.
Requirements of a Food & Assistant
You should have exceptional customer service skills, be a clear communicator and be able to demonstrate great teamwork. Experience in a similar role is desirable but full training will be given on the job. The role is very hands on, so a can do, and proactive approach is essential and forms part of our One Team ethos.
Benefits of a Food & Beverage Assistant
As well as the traditional benefits such as our pension scheme, life assurance and 28 days holiday each year (pro rata), you will enjoy extra perks when you join the team at Phyllis Court.
- Hospitality Rewards (discounts at high street retailers, restaurants, leisure & online)
- Gym & swim access at the Fitness Centre
- Employee Assistance Programme (EAP) and wellbeing support
- Meals and hot drinks while on duty
- Complimentary parking onsite
- Friends and family rates for hotel accommodation and special event bookings
- Friends and family tickets for Henley Royal Regatta
- Staff socials and events
- Automatic enrolment in the Club pension scheme
- Life assurance scheme
- Membership to the Institute of Hospitality after successfully passing probation
- Staff accommodation on request
