e) To assist the team with other administrative tasks related to the Falls Prevention Team. f) To contact low risk falls patients by telephone to offer a referral to community Wellbeing services, home exercise leaflet and other options as they are developed. g) To be flexible and professional when interacting with others. h) To use enhanced decision making skills to ensure positive outcomes for situations that do not fit a pathway or protocol discussing with a qualified team member as appropriate.
i) To request further information by phone, fax or electronically whilst maintaining confidentiality. j) To set up and operate filing systems and databases and type, photocopy and distribute documents, letters and reports. k) Deal promptly and efficiently with in-coming telephone calls/fax to ensure urgent matters are attended to; messages are recorded and relayed accurately. Use own initiative to deal with general enquiries.
l) To comply with Trust statutory/mandatory training requirements and with other relevant appropriate training for the post as agreed by the Falls Lead. m) To undertake surveys or audits as required by the team Please see the attached job description and person specification for full details
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