We are recruiting for an Events Support Host to join our team of 16 Rapport Ambassadors at our client’s offices, located in Watford. Our client is a world leader in off-price apparel and home fashions. This is a dynamic team that works in an environment where no day is the same.
This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests and clients. You will be an integral part of a highly professional team focused on delivering outstanding service and creating memorable experiences.
Type of contract: Full-time, 5-month FTC Maternity Cover
Hours: 32 per week (Monday-Thursday; 8 AM - 5 PM, with flexibility as per business needs)
Note: Car park available (first-come, first-served basis)
Salary: £22,968
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
-
Warm, Professional Front-of-House Service
Greet all visitors and callers with warmth, eye contact, and a courteous tone—maintaining an engaging and professional presence at all times. -
Efficient Coordination & Communication
Collaborate with team members to manage visitor flow, address queries, escalate issues to the Helpdesk when needed, and ensure daily handovers are completed. -
Meeting & Learning Space Management
Oversee the cleanliness, readiness, and setup of all training and meeting spaces, ensuring amenities and stationery are stocked and hospitality areas are maintained. -
Booking & Scheduling Support
Manage and amend bookings for learning and meeting spaces in line with departmental needs; ensure confirmations are sent and changes are communicated promptly. -
Proactive Support & Relationship Building
Build strong relationships with the L&D team and service providers, staying informed about schedules and requirements to deliver a responsive, high-quality service.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Be computer literate (e.g. Microsoft Office package, booking systems, phone systems).
- Have a strong customer service background with a focus on enhancing the customer experience.
- Be adaptable and flexible in every approach, with the ability to follow initiative and be open-minded.
- Have strong communication skills, written and verbal.
- Be able to build a strong rapport with colleagues and clients alike.
- Always strive to improve with innovation and creativity.
- Have great interpersonal skills, a can-do attitude and an outgoing and vibrant personality.
- Be passionate about delivering high standard service and going the extra mile.
- Take responsibility for their contribution to the team.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
