Events & Reservations Coordinator (with Host Duties)
Salary: £36,000-38,000 annually (subject to experience)
Location: Central London
Employment Type: Full-Time
System Knowledge Required: SevenRooms
Are you passionate about hospitality, highly organised, and thrive in a fast-paced environment? We're looking for a friendly and efficient Events & Reservations Coordinator who can seamlessly manage guest bookings and events, while also stepping confidently into a host role when required.
Who we are
Bancone offers exceptional Italian cuisine with a modern twist. Specializing in handmade pasta and seasonal ingredients, we’re committed to delivering a memorable dining experience in a lively, informal setting. Our vision at Bancone, which means “bar” or “counter” in Italian, is to offer affordable, Michelin quality pasta for all
We’re proud to offer friendly, elevated service and a supportive environment for growth, with dedicated training and coaching.
Join us and be a part of the Bancone family!
About the Role
This is a dynamic, guest-focused role combining event planning, reservations, and restaurant responsibilities. You will:
· Manage and coordinate private dining and group bookings from initial enquiry to post-event follow-up for all venues
· Handle all reservations and table management using SevenRooms
· Be the brand ambassador for all guest communications
· Proactively communicate with guests via phone, email, and messaging platforms to confirm bookings, note preferences, and ensure a smooth experience
· Maintain detailed records of guest profiles, event specifics, and feedback
· Liaise with the operations team to ensure readiness for all group bookings, events and special bookings
· Communicate and coordinate with host teams across all sites to ensure consistency and high service standards
· Send timely confirmations, reminders, and follow-ups for all reservations and event enquiries
· Host role when on site schedules working with Managers and the team
Requirements
·Previous experience in reservations, events, or host/front desk roles
·Proficiency in SevenRooms is essential
·Excellent written and verbal communication skills
·Confident, warm, and professional guest manner
·Strong attention to detail, especially in guest preferences and confirmations
·Comfortable working evenings, weekends, and during busy service times
What We Offer
·A collaborative and energetic working environment
·Training and development opportunities within a growing company
·A chance to work at a respected venue with a focus on excellent guest experience
·Company pension
·Complimentary staff meals on duty and staff discount when off duty
·Work & Life balance – flexible schedules
·Healthy and enjoyable working environment
·Birthday OFF + Recovery day
·Refer a Friend Scheme
·Paid day for volunteering–1 paid day per year to dedicate to a cause you care about
·Annual Staff Party
Applicants must have the right to legally live and work in the UK without restrictions or limitations.
Join our team as an Events & Reservations Coordinator and play a pivotal role in creating memorable experiences for our guests!
Job Types: Full-time, Permanent
Pay: £36,000.00-£38,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: BERC070825
