Delivery Operations Manager – Manchester
Location: Manchester Spoke
Salary: Competitive
At Ocado Logistics, part of Ocado Group, we pride ourselves on being a global technology leader in online grocery, e-commerce fulfilment, and logistics. We’re not just moving goods – we’re driving innovation in how customers receive their orders.
We’re now looking for a Delivery Operations Manager to lead our busy Manchester spoke site. This is a fast-paced, high-volume environment where you’ll have full responsibility for people, performance, facilities, and service delivery.
The Role
As Delivery Operations Manager, you’ll play a pivotal role in site performance and customer experience. Leading a large team, you’ll be accountable for operational KPIs, resource planning, and ensuring safe, efficient, and cost-effective deliveries.
You’ll lead by example, inspire your teams, and bring a proactive, hands-on approach to problem solving. Success in this role means driving both operational excellence and employee engagement – living and breathing our five pillars: Safety, People, Customer, Delivery, and Cost.
Key Responsibilities
- Full accountability for Manchester spoke operations, including staff, facilities, vehicles, and customer experience.
- Lead, develop, and motivate a team of 400 colleagues, including 8 Team Managers, 6 Chargehands, the Marshalling team, and CSTMS.
- Manage performance through operational KPIs, on-time delivery, absence, health & safety, and colleague development/appraisals.
- Oversee a large-scale operation of 110 vans delivering c.25,000 weekly orders.
- Plan resources and budgets effectively, ensuring operational and financial targets are met.
- Maintain strong communication across all levels, driving collaboration and customer service excellence.
- Take ownership of admin and data analysis – advanced spreadsheet skills are essential.
About You
- We’re looking for an experienced operational leader who thrives in a logistics or distribution environment. You’ll have:
- Proven experience in a senior operations or site management role (transport/fleet management advantageous).
- A track record of managing large teams in a fast-paced, service-driven business.
- Strong leadership skills – charismatic, approachable, and able to inspire and motivate.
- A self-sufficient, proactive mindset, with the confidence to use initiative and drive improvements.
- Excellent organisational, analytical, and communication skills.
- Experience at DPD, Amazon, Royal Mail or similar high-volume logistics businesses is highly desirable.
What We Offer
- Hours: Flexible start times – 7am–3pm, 8am–4pm, or 9am–5pm
- Standard office hours with on-call responsibilities as required
- 1 Saturday in every 6 (with a day off in lieu)
- Development opportunities within a growing, innovative organisation
- On joining, you’ll receive a full handover, shadowing our interim Operations Manager to ensure a smooth transition into the role.
Ready to lead one of Ocado Logistics’ busiest spoke sites and make a real impact? Apply now to join us as our next Delivery Operations Manager in Manchester.
