Customer Support Coordinator – Join Our Dynamic Team!
Are you a natural organizer with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our team!
What You’ll Do
As a Customer Support Coordinator, you’ll play a key role in ensuring our customers receive outstanding service. You will:
Handling admin tasks and maintaining accurate records
Coordinating communication with internal and external teams
Supporting internal processes and contributing to team activities
Promoting our brand and providing accurate product info
Assisting with ad hoc tasks and suggesting process improvements
Managing schedules, rescheduling work, and supporting service managers
Using portals and tools to help meet team KPIs
What we offer
We believe in rewarding talent and dedication. Here’s what you’ll enjoy:
Competitive Salary – Rewarding your skills and contributions.
Generous Holiday Allowance – 33 days of paid holiday per year (including bank holidays)
Comprehensive Benefits Package – Including pension, life assurance, employee assistance program, referral schemes, employee discounts (high street brands), Cycle-to-Work scheme, and discounts on Johnson Controls security products.
Extensive Training Opportunities – Benefit from ongoing product training and cross-training, with access to outstanding resources.
Collaborative Team Environment – Work with a supportive and encouraging team that values your contributions.
Career Development – Explore growth opportunities with clear career ladders to advance your career.
What We’re Looking For
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills:
✔ Customer-first mindset and strong communication skills
✔ Organised, adaptable, and calm under pressure
✔ Tech-savvy and able to multitask
✔ Able to manage workloads and meet KPIs
Preferred Skills:
Experience in the security industry
Planning/scheduling experience or GANT-based tools
If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
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